Principal Product Manager Tech, Customer Trust Perception

Are you passionate about building products that improve trust for millions of customers worldwide Do you thrive navigating complex business challenges where you define the strategy for emerging customer needs

The Customer Trust Perception teams mission is to ensure customers perceive Amazon as the most trusted shopping destination. We are looking for a Principal Product Manager-Tech (PMT) to join our team! You will own the end-to-end strategy and execution of large-scale products that help customers shop with confidence and easily evaluate options. You will work backwards from the customer needs to define the short-and long-term product vision technical business requirements and feature prioritization. You will partner with cross-functional teams across the company to influence and gain alignment on your vision.

The right candidate possesses endless curiosity and passion for deeply understanding customer needs and developing innovative solutions to solve complex problems and improve the customer experience. You are a strategic thinker with a proven track record of identifying problems evaluating alternative product / tech options and making high-judgement trade-off decisions to ensure an optimal solution that mitigates risks and optimizes the experience for competing customer priorities. You have proficiency driving cross-organizational alignment on complex business problems where there are many conflicting perspectives and a broad set of stakeholders. You have strong technical expertise with the ability to quickly understand the complexities of core technologies owned across organizations and conduct complex analyses of large datasets. You successfully deliver the right product solutions with positive measurable results.

Key job responsibilities

• Manage the end-to-end product development for large-scale technical products including : defining the short- and long-term product strategy determining feature prioritization managing the roadmap and executing the product launch post-launch optimization.
• Work backwards from the customer to deeply understand how to improve the customer experience and build trust working closely with Research and UX Design partners.
• Conduct deep dive analyses to extract key insights from large complex data sets to make informed data-driven decisions.
• Define the business requirements (including prioritization of features / user stories) to inform the technical design for WW product solutions ensuring a tailored approach by region as needed.
• Engage with partner teams across multiple organizations globally to collect inputs and drive alignment to ensure product solutions are designed to meet diverse customer needs with competing priorities.
• Collaborate with engineering / science partners to determine the appropriate technical solution to meet customer needs and the business objectives while balancing technical constraints.
• Stay connected with emerging customer behavior trends and innovations both inside and outside the company to proactively identify gaps in the Amazon experience that inform product innovations.
• Communicate effectively (both orally and in written form) to articulate the product vision and technical complexities with both non-technical and technical partners and senior leadership.
• 10 years of end to end product delivery experience
• 6 years of technical product or program management experience
• Bachelors degree
• Experience owning / driving roadmap strategy and definition
• Experience owning feature delivery and tradeoffs of a product
• Experience in project management methodologies business analysis or process improvement
• Experience as a strong leader who can prioritize well communicate clearly and effectively influence across cross-functional teams
• Experience working with and influencing senior level stakeholders
• Experience interpreting and communicating analytics
• Experience working directly with Engineers on product enhancements
• Experience leading engineering discussions around technology decisions and strategy related to a product

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $161900 / year in our lowest geographic market up to $279900 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and / or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Required Experience :

Staff IC

Key Skills

Time Management,Data Analytics,Analytical,Agile,Requirement Gathering,Strategic thinking,Visio,Communication,Problem Solving,Market Research,UML,Cross Functional Teams

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 161900 - 279900