Student Accounts Processor

Job Description

STUDENT ACCOUNTS PROCESSOR

The Student Accounts Processor shall have the primary responsibility for processing student refund checks, running credit term reports and reconciling student accounts. In addition, this position serves as the liaison to the Office of the Registrar related to VA accounts. This Student Account Processor position ensures compliance with Federal and State regulations / laws and Office and University policies. Additionally, the position will make student-oriented decisions in keeping with the University vision, philosophy and operating practices while maintaining positive relationship with internal and external individuals on behalf of the Division of Enrollment Management. This position reports directly to the AVP of Enrollment Management.

Essential Functions :

• Manages the day-to-day tasks and oversight of the University Student Accounts Office.
• Process refund checks within 14 business days.
• Assists students with making payments via the organization portal.
• Administers payment plans on a per semester basis.
• Run posting reports to GL.
• Run credit term reports and reconcile accounts.
• Process wire transfers and pay by phone transactions
• Collaborate with the Student Services Center, Financial Aid, and students to facilitate student account resolutions with timely and positive communication.
• Evaluates and process enrollment certification of Veterans Administration (VA) educational benefits and determine the eligibility for benefits for veterans pursuing these programs.
• Reviews, resolves and responds to requests for information, data, services, and complaints.
• Interprets Veterans Administration educational benefits and University rules and regulations as they pertain to the accurate processing of enrollment and tuition certifications.
• Keeps abreast of changes to veteran detailed Policy and Procedures at the local, state, and federal levels.
• Ensure confidential information is not released without the student's written consent.
• Liaises with the offices of University Admissions, Financial Aid, Student Financials, and Student Affairs
• Review student files for completeness and accuracy in accordance with internal audit procedures
• Creates and maintains effective communication plans for transmitting and receiving critical data inter-departmentally and from key University offices such as admissions, registrar, recruitment, athletics, and academic departments
• Collaborates with university staff and other offices in strategic and operational planning aimed at delivering outstanding student services.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities :

Minimum Qualifications :

Pre-Employment Requirements :