Hardware and Software Support Engineer

Job Description

We are looking for a support engineer responsible for supporting, installing, configuring, and training of our BlueTOAD hardware and software products.

You will be working alongside a small team of other support engineers and developers working on different aspects of the infrastructure. A commitment to collaborative problem solving, good communication, and the creation of quality deliverables, and world-class customer support is essential.

Skills / Responsibilities

• Ensure the performance, quality, and responsiveness of products,
• Assist on-site technician with general support for BlueTOAD products via telephone, email or WebEx Meeting or On-Site.
• Help develop and maintain documentation in process and operational areas of the products
• Remotely assist BlueARGUS users with support to general usage of BlueARGUS via telephone, email, WebEx or On-Site.Adding, editing and manipulating sensor pairs, devices and routesReporting functionality support
• Gather requirements around functionality and translate those requirements into elegant functional solutions.
• Configuration of Debian based SAS to interact with clients' email server, network time protocol server and proxy server.Assist client with troubleshooting networking issues which may reside on their network.Monitoring of these devices and services to ensure optimal up-time and reliability.Working closely with clients' IT department while maintaining a relationship and open line of communication to ensure fast resolution of any future issues.
• Keep up to date on the latest industry trends in mobile technologies,
• Ability to work in a fast-paced, high-effort, dynamic work environment,
• Fast learner of new and emerging technologies.

Qualifications