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Veterans Resource Specialist
Veterans Resource SpecialistRhode Island College • Providence, RI
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Veterans Resource Specialist

Veterans Resource Specialist

Rhode Island College • Providence, RI
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Position Status & Special Application Instructions

Position Status & Special Application Instructions

Posting Number

NC00792

Benefits Eligible?

Yes

Section

Student Success

Number of Positions Available

Anticipated Start Date or Semester

Posting Date

10 / 16 / 2025

Position Status

Continuing

Union Status

PSA

End of Temporary or Limited Position

Priority given to applicants who apply by

Closing Date

Open Until Filled

Yes

Special Instructions / Information for Applicants

Posting Details

Classification Information

Salary Grade / Rank

10NC

Proposed Starting Salary Range

$60,000-$65,000

Benefits

Full-time employee benefits include :

  • Comprehensive Health Benefits and Rewards for Wellness Incentives
  • Generous Paid Time Off
  • Family / Parental Leave

Tuition Waivers at RIC, CCRI & URI

  • Retirement Plan
  • Long-term Disability Coverage
  • Variety of voluntary add-on’s
  • For a complete listing, visit :

    FLSA

    Exempt

    Branch of Service

    Non Classified

    AA / ADA Statement

    As an Affirmative Action / Equal Opportunity institution that values and is committed to inclusion and to expanding the diversity of its faculty and staff, the College invites members of protected classes, including minorities and persons with disabilities, to identify themselves as such at the time of application.

    Position Information

    Position Title

    Veterans Resource Specialist

    Career Ladder Eligible?

    No

    Career Ladder Path

    N / A

    Department Name

    Military Resource Center

    Full Time / Part Time

    Full-time

    Scheduled Work Week / Hours / Area

    35 hours per week.

    Monday through Friday 8 : 30am-4 : 30pm.

    Nights and weekends as needed.

    Academic or Calendar Year

    Calendar

    Number of Employees Supervised

    10-14

    Position Overview

    The Military Resource Center at Rhode Island College is a one stop shop for current military, veteran, and dependent students to understand and maintain their veterans’ benefits, find community amongst peers, and receive guidance in navigating the business of being a college student. Under the direction of the Associate Dean of Students, the Veteran Resource Specialist ensures that the Military Resource Center facilitates a network of support and resources for veterans on campus and initiates and maintains collaborative relationships with other Rhode Island College services and community resources. Additionally, the Veterans Resource Specialist will provide a broad range of enrollment management, and educational support to students including, but not limited to, outreach to students about registration, drop for non-payment, and verification of enrollment.

    Primary Purpose

    The Military Resource Center at Rhode Island College is a one stop shop for current military, veteran, and dependent students to understand and maintain their veterans’ benefits, find community amongst peers, and receive guidance in navigating the business of being a college student. Under the direction of the Associate Dean of Students, the Veteran Resource Specialist ensures that the Military Resource Center facilitates a network of support and resources for veterans on campus and initiates and maintains collaborative relationships with other Rhode Island College services and community resources. Additionally, the Veterans Resource Specialist will provide a broad range of enrollment management, and educational support to students including, but not limited to, outreach to students about registration, drop for non-payment, and verification of enrollment.

    Essential Duties

  • Work collaboratively in a diverse, inclusive and student-centered environment, with students of various learning styles, cultures, identities, and life-experiences.
  • Work collaboratively with others and provide quality customer service in a diverse and inclusive environment.
  • Collaborate with the on-campus VetSuccess On Campus Coordinator School Certifying Officials, and other college offices and external partners to provide a welcoming and supportive environment for military-connected students while assisting them in obtaining educational and other VA benefits.
  • Provide students with an introduction to support services, technologies, and required actions (e.g., Verification of Enrollment, Drop for Non-Payment, etc.) to support self-service behavior and success.
  • Plan, coordinate, and implement programs to serve the unique needs of all military connected individuals at the College including but not limited to annual Veterans Town Hall and Green Zone Training; collaborate with internal and external partners to implement programming such at 9 / 11 Memorial, POW / MIA Remembrance Day, Veterans Day, and other community-building activities.
  • Assist in the development and execution of a comprehensive communication plan for veteran and military affiliated students to support enrollment and retention. Campaigns to include the use of digital channels such as social media, email, phone, mail, and text / SMS. Maintains MRC webpage.
  • Represent Military Resource Center at a variety of on- and off-campus college events including but not limited to Open Houses, job fairs, and student involvement fairs.
  • Work closely with other College departments, including academic departments, financial aid, enrollment services, and advising to ensure that military-connected students have a seamless transition into RIC.
  • Manage the daily operation of Military Resource Center to include supervision of VA Work-study students, including hiring, training, scheduling, and evaluation.
  • Develop policies, statistical reports, and other documents as assigned.
  • Establish and maintain records, files, and record-keeping systems including confidential and sensitive information in accordance with college, state, and federal regulations such as FERPA.
  • Performs clerical and administrative duties in support of department and program operations including but not limited to completing forms, document imaging, and general record-keeping.
  • Actively engage with professional organizations to stay current on professional development, higher education trends, and best practices.
  • Serve on college committees, workgroups, and taskforces as assigned.
  • Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures for Military Resource Center, while monitoring and evaluating operational effectiveness and affecting changes required for continuous improvement.
  • Ability to work some nights and weekends as needed to meet the needs of veteran students, their families, and the college.
  • Occasional Duties

    Performs other related duties as assigned

    Required Skills, Knowledge, and Abilities

  • Demonstrated strong written and verbal skills, organizational, and interpersonal communication skills.
  • Demonstrated ability to work independently with minimal supervision.
  • Demonstrated commitment to the College mission and serving the needs of veteran students.
  • Demonstrated excellent time management skills, high learning agility, creative problem solving, interpersonal, oral and written communications, and presentation skills (for audiences up to 100+), with strong attention to detail and accuracy.
  • Demonstrated proficient computer skills including Microsoft Office, Internet applications, and database software.
  • Required Qualifications

    Education : Bachelor’s degree.

    Experience : Demonstrated relevant work experience providing outstanding customer service.

    Preferred Qualifications

  • Prior or current military service in command assignment or leadership role.
  • Experience working with veterans in a higher education setting or VA educational benefit programs.
  • Must be able to maintain the strictest confidentiality of information.
  • Bilingual in English and Spanish.
  • Environmental Conditions

    This position is not substantially exposed to adverse environmental conditions.

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