Information Technology Infrastructure Specialist - Lucas County Information Services

Job Description

Lucas County Information Services has an opening for a IT Operations Systems Analyst. This role is to ensure the performance and uptime obligations of applications, servers, storage and datacenter related functions are met. This includes gathering and analyzing data in support of systems management, maintenance, and performance. The IT Operations Systems Analyst is also responsible for generating and compiling reports based on their findings, complete with probable causes and possible solutions to systems issues. This individual will apply proven communication, analytical, and problem-solving skills to help identify, communicate and resolve malfunctions and make the appropriate recommendations in order to meet uptime obligations and maximize the benefits of IT investment.

In the performance of their respective tasks and duties all employees are expected to conform to the following : Perform quality work within deadlines with or without direct supervision; Interact professionally with other employees, customers, end users and suppliers; Work effectively as a team contributor on all assignments; Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Responsibilities

The following duties are normal for this classification. These are not to be construed as exclusive or all- inclusive. Other duties may be required and assigned.

• Install new and / or rebuild existing servers and configure hardware, peripherals, services, settings, directories, databases, storage, etc. in accordance with standards, project and operational requirements.
• Identify and resolve server and datacenter issues in order to maintain services, enhance capabilities, and prevent / minimize system outages.
• Support project managers and end users to define systems goals, and identify and resolve systems issues.
• Assist programmers, application analysts in coordinating, implementing, and testing new and existing processes in test and production environments.
• Analyze day-to-day functions and processes of software and database resources to ensure they are performing within predetermined guidelines, limits, and specifications.
• Develop strategies for improving the effectiveness and efficiency of existing server and datacenter related IT infrastructure.
• Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in datacenter infrastructure.
• Responds to reports of technical problems and works with the team to fix them quickly and document issues and resolutions.
• Conduct research on hardware and software products to justify recommendations and to support purchasing efforts for new solutions and / or replacement of legacy equipment.
• Provide guidance and / or instruction to junior staff members.

KNOWLEDGE, SKILLS AND ABILITIES :

Qualifications

QUALIFICATIONS :

PHYSICAL DEMANDS AND WORK ENVIRONMENT :

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OTHER SPECIFICATIONS :

Lucas County offers a highly competitive benefits package along with participating in OPERS (Ohio Public Employee Retirement System).