Customer Support Mobile App | Arabic

Irvine, CA based Medical Device company is adding to their team!

Bilingual Arabic  Customer Support Agents

California Resident preferred

Schedule

Shift 1 6am - 2 : 30pm, 5 days a week ( some weekends required)

Job Summary :

The position will perform over-the-phone technical support for mobile applications.

Duties & Responsibilities :

Assist customers with setup and use of mobile applications for iOS and Android.

Educate customers with the setup and use of their mobile app.

Provide recommendations for improving the support process.

Escalate calls to other team members when needed.

Document each call in a case ticketing system.

Performs other duties or special projects as assigned.

Minimum Qualifications :

Fluency in one or more of the following languages : Arabic

Customer friendly attitude and excellent customer services skills.

Technical aptitude to learn and follow instructions.

Basic knowledge of Microsoft 365

Strong working knowledge of Apple iOS and Android.

Excellent problem-solving ability.

Strong attention to detail.

Ability to research solutions and work independently on tasks.

Preferred Qualifications :

Strong written and verbal communication skills.

Demonstrated ability to work in teams and individually with minimal supervision.

Good documentation skills.

Miscellaneous Details :

This role will be 100% remote.

The position is considered Part-Time

Hours 4–8-hour shifts 24 / 7

Education :

AA degree or higher preferred