Community Manager

Thank you for your interest in opportunities at Mill Creek Residential Trust. When creating a profile and submitting your application, we will collect the following categories of personal information : direct identifiers, such as your name and contact information; professional information, such as your previous employment and education background; and other information you include in your resume and cover letter, such as your preferences, skills and abilities. We also may collect information from your social media profile if you create a profile using one of your social media accounts.We use each category of the information you provide to evaluate your candidacy for the job opening(s) you apply to and other job openings at Mill Creek Residential Trust that we think may interest you. We may also evaluate your information using internal and third party business analytics tools and algorithms to discover ways to improve our business, identify trends in our job applicants and workforce, and enhance our service offerings.For more information about how we use your information, please visit our##

• At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.
• We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.
• The Community Manager drives financial performance, operational and leasing excellence, and delivers outstanding customer service at one or more communities. Provides leadership and management for the community operations and maintenance teams. This position is responsible for setting performance standards and coaching, developing, and empowering associates towards achievement of desired business outcome.## Essential Functions / Responsibilities
• Financial Performance
• Manage financial aspects of operations for the assigned community (or communities) that contribute to the business goals.
• Develop, implement, and monitor programs to maximize revenue, maintain expense control, and increase value
• Oversee pricing and occupancy strategies
• Assist in preparation of community budget
• Provide thorough and strategic monthly reforecast, monthly operating report, and executive summary of operations
• Review and approve, or submit for approval, all contracts within the limits defined by MCR budget authority levels
• Anticipate and communicate significant departures from the budget immediately and in accordance with the company policy and standards
• Partner with community Service Manager to review and recommend capital improvements and capital programs for expense reduction
• Address and complete all other duties as assigned
• Sales and Marketing
• Oversee sales, lease renewals, move-in and move-out process
• Oversee administration and completion of the resident renewal program, move-in and move out process
• Maintain accurate and in-depth knowledge of community inventory, pricing and availability as well as general knowledge of competitors
• Foster a thorough understanding of the community’s competitive environment in a submarket and adjust operating strategy accordingly
• Participate in Revenue Management calls when applicable
• Address and complete all other duties as assigned
• Operating Standards
• Ensure community (communities) maintain brand standards including property presentation, marketing, office and model appearance and associate appearance.

Inspect what you expect.

Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates

Provide targeted training and growth opportunities

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