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Account Manager
Account ManagerDigital Resource • West Palm Beach, FL, US
Account Manager

Account Manager

Digital Resource • West Palm Beach, FL, US
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Job Description :

  • Digital Resource is looking for an experienced Account Manager to join our talented and growing Account Management team.
  • As an Account Manager, you will be responsible for ensuring the success of our clients' digital marketing and social media campaigns.
  • You will work closely with our clients to understand their needs, develop strategic plans, and execute campaigns that drive results.
  • This role requires a blend of creativity, strong communication skills, and an understanding of digital marketing strategies.
  • If you are passionate about digital marketing, have a positive outlook, and are excited about joining a growing team, we want to hear from you!

Responsibilities & Duties :

  • Campaign Execution : Assist in the execution of day-to-day tasks needed to develop world-class digital marketing and social media campaigns for clients with budgets ranging from smaller projects to very large, complex initiatives.
  • Client Management :

  • Work with multiple clients, from smaller projects to complex projects, with the goal of meeting or exceeding team and client expectations.
  • Communication :

  • Communicate project information to the appropriate departmentalized teams to ensure that the solution addresses the client's campaign requirements under the guidance of the account management team leader.
  • Creativity :

  • Demonstrate creativity in meeting client campaign requirements and ensuring client satisfaction and loyalty.
  • Relationship Building :

  • Build strong interpersonal relationships with clients, vendors, and internal teams to foster collaboration and drive successful outcomes.
  • Qualifications & Skills :

  • Experience : 3 years of experience working in a marketing agency.
  • Organizational Skills :

  • Excellent organizational and time management skills.
  • Interpersonal Skills :

  • Positive outlook and good interpersonal skills.
  • Customer Service :

  • Strong customer service experience.
  • Digital Marketing Knowledge :

  • Understanding of digital project management methodologies, including the ability to develop detailed work plans and specifications, perform resource allocations, and assist in running team meetings.
  • Problem Solving :

  • Ability to identify and resolve issues and manage risks.
  • Technical Skills :

  • Working knowledge of new web technologies, web development processes, delivery of solutions with digital media creative components, media and advertising projects, and digital analytics implementation.
  • Communication Skills :

  • Excellent verbal and written communication skills.   Position Details : The ideal candidate will have a proven track record in account management, particularly in a marketing agency setting.
  • Preferred qualifications include experience with digital marketing strategies, strong project management skills, and the ability to manage multiple clients and projects simultaneously.
  • A positive attitude, excellent communication skills, and a passion for digital marketing are essential for this role.
  • Key Performance Indicators (KPIs) :

  • Client Satisfaction : Ensure high levels of client satisfaction and loyalty by delivering successful marketing campaigns.
  • Project Delivery :

  • Successfully execute and deliver marketing campaigns on time and within budget.
  • Communication Effectiveness :

  • Maintain clear and effective communication with clients, vendors, and internal teams to ensure project success.
  • Relationship Management :

  • Build and maintain strong relationships with clients, fostering long-term partnerships and repeat business.
  • Campaign Performance :

  • Achieve or exceed campaign performance goals and objectives, driving positive outcomes for clients.
  • Key Responsibilities :

  • Manage Campaigns : Oversee the development and execution of digital marketing and social media campaigns for multiple clients.
  • Client Engagement :

  • Engage with clients regularly to understand their needs, provide updates, and gather feedback to improve campaign performance.
  • Collaborate with Teams :

  • Work closely with internal teams, including creative, technical, and strategic departments, to ensure successful campaign delivery.
  • Monitor Campaign Performance :

  • Track and analyze campaign performance metrics to optimize strategies and achieve client goals.
  • Resolve Issues :

  • Identify and address any issues or risks that may arise during campaign execution, ensuring timely resolution and minimal impact on project outcomes.
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