Loaner / Rental Agent

Job Overview

Summary / Objective

The Loaner / Rental Agent ensures that customers receive and return courtesy loaner and rental vehicles in accordance with company, third parties and manufacturer's policies. Essential Functions

• Ensures that loaner vehicles are checked out and returned according to company and third party policies
• Makes sure that ready and returned vehicles are arranged in showroom, service or designated area according to company policy
• Documents any required maintenance for returned vehicles and arrange for such work
• Drives vehicles to and from showroom, exterior vehicle display areas, service as needed
• Greets customers in a friendly and professional manner
• Ensures that customers are charged appropriately for any damage, moving violations, tickets and tolls
• Files documentation with insurance or state or federal agency and in accordance with company policies
• Assists in maintaining inventory to satisfy customer requests
• Completes required reports daily, weekly, monthly and on request
• Establishes and maintains good working relationships with other departments
• Understands, keeps abreast of, and complies with regulations that impact the company's business
• Operates all tools and equipment in a safe manner
• Uses proper eye, hand, and body protection when using products that require protection
• Understands and follows work rules and procedures
• Follows all attendance and punctuality standards with adherences to timekeeping standards including recording time of arrival, departure and all breaks.
• Follows lawful directions from supervisors
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Attends company meetings as required.
• Works evenings, weekends and holidays as required
• Maintains a professional appearance and a neat work area in accordance with company policy
• Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Requirements

Competencies

Supervisory Responsibility

Yes Physical Demands / Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light Work- lifting no more than 20 pounds at a time and / or frequent lifting or carrying of objects weighing up to 10 pounds.

This position requires a good deal of walking or standing, or this position could involves sitting most of the time with some pushing and pulling of arm or leg controls

This position requires the ability to stand, sit, crawl, climb, stoop, kneel, reach, grasp.

This position requires the ability to talk and hear

This position works in a covered area but will also work outside and could experience heat and cold, hazards and noise Position Type / Expected Hours of Work

Standard Business Hours with ability to work nights, weekends and holidays as required Required Education and Experience

High School Diploma or equivalent; six months or more of related experience and / or training; or equivalent combination of education and experience. Preferred Education and Experience

Associates ( degree or equivalent; one or more years of related experience and / or training; or equivalent combination of education and experience. Experience in a customer service, retail or rental car company desired. Additional Eligibility Qualifications (Certification / Licenses / Registrations)

Valid driver's license