Logistics Claim & Innovation Project Manager (EM7044)

Position Summary :

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM / logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.

The Innovation Operation Manager & Claims is responsible for leading process improvement initiatives and logistics-related claims resolution within Samsung SDS America’s operations. This dual-function role combines strong innovation project leadership and claims management expertise, focusing on warehouse optimization and automation projects. The ideal candidate will possess a keen attention to detail, excellent communication skills, and proven experience in logistics, claims, and continuous improvement methodologies.

To learn more about Samsung SDS America, Inc. please visit www.samsungsds.com / en / logistics / logistics.html

Responsibilities :

Innovation & Project Management :

• Lead warehouse optimization and automation projects from initiation through execution.
• Define project scope, deliverables, and success metrics aligned with business goals.
• Develop and manage detailed project plans, schedules, budgets, and resource allocations.
• Collaborate cross-functionally with Operations, IT, Engineering, and third-party vendors to drive technology implementation.
• Analyze warehouse layouts, workflows, and productivity data to identify inefficiencies and improvement opportunities.
• Pilot and implement solutions including robotics, automation tools, and process redesigns.
• Communicate project updates and performance metrics to leadership, ensuring alignment and support.
• Provide on-site assessments, staff training, and implementation support to ensure project success.
• Promote a culture of continuous improvement and innovation across all warehouse operations.

Claims Management :

Requirements

Qualifications :

Preferred Skills :

Benefits

Samsung SDSA offers a comprehensive suite of programs to support our employees :

Top-notch medical, dental, vision and prescription coverage

Wellness program

Parental leave

401K match and savings plan

Flexible spending accounts

Life insurance

Paid Holidays

Paid Time off

Additional benefits

Samsung SDS America will support your professional development and growth in your future career.

Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location.

Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.