Technical Relationship Manager

Job Description

Job Description

About Us

ControlUp is a Leader in the Gartner® Magic Quadrant™ for DEX Management Tools.  As a Technical Relationship Manager (TRM), you will serve as a trusted technical advisor and customer advocate, providing white-glove service to help enterprise customers maximize the value of ControlUp’s solutions. This role is instrumental in ensuring a seamless customer journey—from initial design and onboarding through ongoing adoption, expansion, and optimization.

You will work closely with customers to design, implement, configure ControlUp DEX solutions tailored to their unique needs and deliver strategic guidance, workshops, and best practices.

Ultimately, the goal of this role is to maintain and grow a portfolio of highly engaged customers who not only achieve significant business value but also become vocal advocates for ControlUp. The TRM will typically manage a portfolio of 12-15 strategic accounts.

Who We’re Looking For

ControlUp Technical Relationship Managers (TRMs) are experienced IT professionals with a deep understanding of End-User Computing (EUC) and IT operations. They are not only technically proficient but also strong communicators who can clearly articulate the "how" and "why" of ControlUp’s solutions, influencing customers to fully leverage the platform.

Successful TRMs are self-motivated, charismatic problem-solvers who thrive on building relationships and working collaboratively with customers to solve complex business and technical challenges faced by IT Operations teams across industries.

The Ideal Candidate Brings :

• Enterprise IT consulting experience with a strong technical foundation in VMware and / or Citrix virtualization technologies, the Microsoft ecosystem (including endpoints), and PowerShell scripting.
• A background in roles such as Cloud Engineer, Cloud Architect, or EUC Specialist, with a proven ability to navigate enterprise IT environments.
• A track record of technical leadership and customer engagement, with the ability to translate complex technical concepts into actionable insights.
• Hands-on experience with ControlUp (preferred)

This role is ideal for those who love technology, enjoy working closely with customers, and want to make a tangible impact on IT operations at scale.

Responsibilities :

Customer Engagement & Success :

Technical Expertise & Advocacy :

Collaboration & Continuous Improvement :

Requirements :

Technical Expertise & Experience :

Soft Skills & Business Acumen :

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.