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IT Support Specialist (Bilingual)
IT Support Specialist (Bilingual)KwickPOS • Houston, TX, United States
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IT Support Specialist (Bilingual)

IT Support Specialist (Bilingual)

KwickPOS • Houston, TX, United States
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Job description

We are a fast-growing software development company in the restaurant, hospitality and small business retail industries providing POS and business solutions. We are looking for a high-performing IT Support to provides front line point of sale support to our customer.

Responsibilities :

  • Support Specialists and Field Technicians.
  • Provides front line point of sale support for the restaurant systems.
  • Configures, troubleshoots and deploys POS terminals, printers and scanners.
  • Troubleshoots hardware and software issues.
  • Training clients regarding use of POS system
  • Provide technical research resources for incident resolution coordinating with vendors when necessary.
  • Work with applicable resources to troubleshoot networking / broadband related issue.
  • Maintain troubleshooting documentation for frequent incident occurrences and FAQ's for user groups.

Skills / Requirements :

  • 2 years of IT experience in POS provider for restaurants is a plus.
  • Experience with Linux, Windows O / S and Active Directory environment
  • Knowledge of SQL server database environment
  • Basic knowledge of Computer Network Infrastructure Design and Communications
  • Knowledge of Point of Sale solutions and related technologies is a plus.
  • Customer Service / Help Desk / Remote Support experience or equivalent is preferred.
  • Work experience in a restaurant is a plus.
  • Must have professional phone, email and customer service skills.
  • Ability to effectively prioritize and execute concurrent tasks independently.
  • Strong analytical thinking and problem-solving capabilities.'
  • Bilingual is a plus. (English & Spanish)
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