Hardware Support Technician II

What this Job Entails :

The Hardware Support Technician II provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.

Scope :

Works on assignments that are moderately difficult, requiring judgment in resolving issues

Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities :

Participates with inventory and asset management including receipt and disposition of hardware

Documents all defects of pre-mass production hardware and / or software

Performs hardware reworks (e.g., swapping out boards / chips, removing write-protect screws, etc.)

Performs software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)

Conducts servo flashing, firmware upgrade, flashing unsigned images

Resolves support tickets on device issues

Provides technical support during events (travel often required)

Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications / Skills :

High school diploma or general education degree (GED) 2 to 5 years’ related experience and / or training; or equivalent combination of education and experience

IT savvy and interested in new technologies

Knowledgeable about inventory, and comfortable in an IT inventory environment

Capable of following technical instructions to flash drives, image devices and re-write hardware IDs

Excellent communicator in both written and verbal English

Ability to work in a team

Ability to excel in a fast paced work environment.

Ability to learn new things and adapt to a changing environment quickly

Strong organization skills, and able to identify the steps to be taken to achieve objectives

Preferred Qualifications :

Data experience

Excel experience

Physical Demand & Work Environment :

Must have the ability to perform office-related tasks which may include prolonged sitting or standing

Must have the ability to move from place to place within an office environment

Must be able to use a computer

Must have the ability to communicate effectively

Some positions may require occasional repetitive motion or movements of the wrists, hands, and / or fingers

What can Astreya offer you?

Employment in the fast-growing IT space providing you with a variety of career options

Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

Introduction to new ways of working and awesome technologies

Career paths to help you establish where you want to go

Focus on internal promotion and internal mobility - we love to build teams from within

Free 24 / 7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

Education Assistance

Dedicated management to provide you with on point leadership and care

Numerous on the job perks

Market competitive compensation and insurance, health and wellness benefits

Salary Range

$19.22 - $30.35 USD (Hourly)

Astreya offers comprehensive b enefits to all Regular, Full-Time Employees, including :

Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

Dental provided through Cigna (DPPO & DHMO options)

Nationwide Vision provided through VSP

Flexible Spending Account for Health & Dependent Care

Pre-Tax Account for Commuter Benefit / Parking & Transit (location-specific)

Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

Corporate Wellness Program

Employee Assistance Program

Wellness Days

401k Plan

Basic Life, Accidental Life, Supplemental Life Insurance

Short Term & Long Term Disability

Critical Illness, Critical Hospital, and Voluntary Accident Insurance

Tuition Reimbursement (available 6 months after start date, capped)

Paid Time Off (accrued and prorated, maximum of 120 hours annually)

Paid Holidays

Any other statutory leaves, paid time, or other fringe benefits required under state and federal law