Plumbing Service Manager

Job Description

Job Description

The Role :

This is a leadership role for someone who genuinely cares about people - the kind of person who takes pride in helping others grow, solve problems, and get better every day.

At Action, our Plumbing Service Manager is more than a manager. You're a mentor, a coach, and a partner in helping our team deliver an exceptional experience to every customer. You'll lead a department of 8-12 residential plumbing technicians and apprentices, guiding their daily performance, coaching in the field, and ensuring every job meets our standards for craftsmanship, customer communication, and operational excellence.

If you're energized by helping others succeed and thrive in a fast-moving environment where every day looks a little different, this could be the role for you.

This position offers competitive base pay, plus bonuses based on your team's performance. A relocation package is also available for the right candidate.

What You'll Do :

Lead and Develop Your Team

Provide daily leadership to a team of 8-12 residential service plumbing technicians and apprentices

Ride along with team members to observe work, provide real-time coaching, and reinforce high standards in both service quality and the customer experience

Show appreciation for great work while addressing issues with constructive coaching

Have weekly 1 : 1s with each plumbing team member to review progress and set improvement goals

Step in when needed to assist with complex jobs, challenging customer interactions, or situations requiring strategic decision-making

Keep the Department Running Smoothly

Monitor the dispatch board to ensure jobs are on track and resources are used effectively

Partner with the plumbing dispatcher to balance workload, maximize efficiency, and protect priority time slots for high-value opportunities

Review job notes, photos, and estimates to identify coaching opportunities and ensure recommendations align with company standards

• Work closely with ownership to track department performance, keeping the plumbing team aligned and on pace to meet revenue targets

Follow up on open estimates and customer communication to ensure no opportunities are missed

Build for the Future

Recruit, train, and onboard new plumbing team members - showing them "how we do it here"

Facilitate ongoing development that sharpens technical skills, strengthens customer relationships, and improves job execution from start to finish

Maintain and grow our structured apprentice program, accelerating skill growth and career advancement to ensure a pipeline for future technicians

Set the tone for professionalism, high standards, and a commitment to doing the right thing every time

What We're Looking For :

A licensed plumber with residential service experience

Proven leadership experience in managing a service team

A team-first leader who believes in bringing out the best in others

Organized, proactive, and comfortable with using technology in the field

Able to hold high standards while supporting your team with patience and clarity

Someone who believes that details matter and customer experience is everything

What We Offer :

Perks That Make Your Work Life Easier

Take-home company vehicle

Company-provided uniforms

Field laptop and mobile tools

Paid technical training and mentorship opportunities

Benefits That Take Care of You

Competitive base pay + team performance bonuses

Health insurance stipend

Paid professional development

Four (4) weeks PTO and paid holidays

Monday-Friday schedule with no 24 / 7 emergency service

About Action

Since 1985, Action Air Plumbing & Septic has been a trusted name in West Texas. Today, we're in the middle of an exciting new chapter. In just the past two years, we've tripled in size, and we're building something unique in this market - a service company where the experience is unmatched for both customers and employees.

Our success comes from holding high standards, living out our values, and working as a team that takes pride in doing things the right way :

Take Care of People - putting customers and teammates first

Details Make the Difference - in every interaction, from the first knock on the door to the final cleanup

Knowledge is Power - staying curious, sharing what we know, and always improving

Joining us now means stepping into a company on the rise. You'll have the opportunity to contribute ideas, help shape our growth, and be part of building the future of home services in West Texas.

Offer of employment is contingent on a criminal background check and drug screen.