Experienced Customer Service Representative (HVAC)

Meyers Heating & Air ConditioningBoulder, CO, US

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Job Description

Salary : $24-$30

Are you good at making people comfortable?You'll be the first person people talk to when they call in for help, and often, they're stressed out and scared about the problems with their heating or AC. You'll be great at helping them realize everything is under control and youre here to help!

Do you love a fast paced ever-changing work day?

Do you love a fast-paced, ever-changing workday?
Do you thrive when youre juggling multiple prioritiescalls, schedules, and customers who need us right now?
Have you worked in heating and cooling and understand how to dispatch strategically based on performance, not just location?
Do you take pride in creating an unmatched customer experienceand guiding others to do the same?

If you answered yes, hold the phone!We need to talk.

Are you ready to join our team?

This position is responsible for taking incoming service calls, scheduling jobs, and making outbound calls to both club members and non-members to ensure every technician runs a full schedule. Youll work closely with the service team to ensure calls are assigned in the most efficient and profitable way possiblematching the right technician to the right job.

Youll also have opportunities to mentor new team members, suggest process improvements, and play a role in shaping how our customer service team delivers five-star experiences.

Essential Job Functions

Own the customer experience from the first hello to the follow-up.

Schedule and dispatch service calls with strategymatching the right tech to the right job.

Keep the calendar full by calling both club members and non-members to offer tune-ups, maintenance, and service.

Monitor schedules and adjust on the fly to keep techs moving efficiently.

Keep clients informed of arrival times, delays, and next steps.

Maintain accurate, detailed customer records in our system.

Collaborate with the service team to anticipate and prepare for peak demand.

Share your knowledge to help new team members succeed.

Essential Job Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications :

High School diploma or equivalent

3 years of customer service experience in call center experience or similar

Experience with Field Edge, Service Titan or similar scheduling software preferred.

Computer Skills : Must be proficient in Microsoft Excel and Microsoft Word

Preferred Qualifications :

Associate degree or higher

Previous experience in HVAC or similar trade preferred; previous supervisor or lead experience

Experience with position that is 70% phone time, anticipated 50 - 60 calls per day.

Language Skills : Ability to read and comprehend simple instructions, short correspondence, and memos; Ability to write simple correspondence; Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization; Must be able to read, write, speak, and comprehend English

Mathematical Skills : Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; Ability to deal with problems involving several concrete variables in standardized situations

Compensation & Hours

Starting wage of $24.00 - $30.00 per hour (DOE)

Hours : 8 : 00 a.m. 4 : 30 p.m. or 9 : 00 - 5 : 30 p.m.

Days : Monday Friday

Benefits : Medical, Dental, Vision + 401k

It is the policy of Meyers Heating and Air Conditioning not to discriminate based on race, creed, color, sexual orientation, gender identity, national origin, sex, disability, religion, or age in its programs or employment practices.

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Experienced Customer Service Representative (HVAC) • Boulder, CO, US