Refund Clerk

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission : To deliver the cures of tomorrow to the people who need them today.

Position Summary :

To efficiently resolve credit balances by thoroughly analyzing, calculating and identifying true refunds.

Key Responsibilities include :

• Review and analyze insurance and patient refund requests received.
• Able to calculate expected reimbursement based on payor contracts and assess true overpayments.
• Prepares all necessary documentation to support the refund requests.
• Ensures that all approved refunds are logged and reconciled with the Finance Department.
• Post all approved refunds in the patient ledger.
• Responds timely and accurately to all incoming related refund calls and correspondence inquiries from payers, patients and other authorized parties.
• Maintains the undistributed account balance to minimum dollar threshold as required per department policies.

Organizational Expectations :

Qualifications

Your qualifications should include :

Additional Information :

City of Hope employees pay is based on the following criteria : work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.

To learn more about our Comprehensive Benefits, please CLICK HERE.