Front Desk Agent (Fulltime evening shift)

Your next destination is here. Build your career at Commonwealth Lodging.

OUR COMPANY CULTURE

We take pride in creating an environment where every team member is valued and supported. We believe in teamwork, integrity, and respect at every level of the organization. We celebrate hard work, encourage growth, and strive to create a workplace where associates feel appreciated, empowered, and proud to contribute.

OUR COMPANY CORE VALUES

Team First, Own It, Relationship Oriented, Professionalism, Integrity.

FRONT DESK AGENT - POSITION OVERVIEW

As a Front Desk Agent, you serve as the first point of contact for all guests, providing a warm and welcoming experience from the moment they arrive. This role includes assisting guests with check-in and check-out procedures, answering and processing incoming phone calls, and fulfilling special requests or informational needs in accordance with established policies and procedures. Maintaining positive guest relations, resolving concerns promptly, and ensuring overall guest satisfaction are essential components of this position.

This industry operates seven (7) days a week, twenty-four (24) hours a day. Regular attendance, in accordance with company standards, is essential for success.

EDUCATION & EXPERIENCE

• High School Diploma, GED, or equivalent work experience.
• Computer skills required; familiarity with Microsoft Office preferred.
• 1-2 years of experience as a Guest Service Agent preferred.
• Strong English communication skills, both written and verbal.
• Experience with hotel property management systems preferred.
• Cash-handling experience preferred.

PHYSICAL REQUIREMENTS

JOB RESPONSIBILITIES

BENEFITS