Office Position (FSD251031)

Ideal Software Systems an innovator in business management systems for over 30 years is looking for a motivatedperson to join its growing team. Thisindividualiscrucial in maintaining strong relationships with our current customers by ensuring any issues they are experiencing with oursoftware are being resolved along with providing updates and feedback to customers during the resolution process. The perfect candidatewill play an integral role in the companys Financial Services Division to expedite various internal processes and projects as well as general reception and administrative duties. For the right candidate these positions can grow intoadditional advances for applicants with strong computer knowledge and / or technical computerskills.

This is a full-time non-remote position at present.

NOTE : Please be sure to submit a professional cover letter for this position as a statement of your ability to create professional correspondence with a customer. A synopsis of why you feel you are a perfect fit for this position is what we are looking for in your cover letter.

Your job duties :

• Provide complete and timely feedback for all work including but not limited to call logs checklists client correspondence and escalation of any issue
• Field incoming calls from clients and answer questions resolve issues troubleshoot problems and help research to find the causes of issues
• Follow the issue from start to finish including escalation to development and programming when necessary
• Track projects and tickets in an issue tracking system making sure none are forgotten and all are resolved in a timely manner
• Cover breaks for the support assistant
• Other responsibilities as assigned

What youll need :

Qualified Individual Will Have :

NOT Required but Definitely a Big Plus :

Compensation and Benefits :

We area progressive technology company with a legacy of providing quality integrated hardware and software systems and support to the amusement family entertainment and financial markets.

Our rapidly growing client base aggressive product development path and dynamic work environment provide an exciting opportunity for talented individuals looking for career growth and significant advancement opportunities. Applicants with previous experience will be given priority.

Key Skills

Floor Care,Quality Assurance,Hotel Experience,Residential Cleaning,Cleaning Experience,Bus Driving,Medical office experience,Office Experience,OSHA,Heavy Lifting,Custodial Experience,Commercial Cleaning

Employment Type : Full-Time

Experience : years

Vacancy : 1