Description
Provide technology and customer support for stakeholders across the program, including students, staff, faculty, and TAs.
Serve as the primary point of contact for a portfolio of approximately 3-4 courses, and assist in supporting technology and logistical requests.
Develop training materials and documentation, perform testing, develop workarounds, and support vendor relationships.
Lead or contribute to projects for improving teaching technology and service delivery such as technology pilots, data analysis, and product reviews.
Support the hiring, onboarding, and supervision of large teams of TAs.
Candidates must be willing and able to occasionally work hours on in the evening and on weekends
Other duties as assigned.
Qualifications :
Bachelor’s degree required, Master’s in a related field preferred
Minimum of 1-2 years of experience, preferably in higher education
Demonstrated experience managing or facilitating large online courses or working on or with teaching teams
Some programming experience in Python and / or Java (preferred)
Expertise with administrating LMSs (Canvas, Coursera, EdX), LTI integrations, and associated instructional technologies
Strong customer service skills, positive attitude, and attention to detail
Excellent written and verbal communication skills
Experience working in a highly collaborative team environment
Job Location - City, State
Philadelphia, Pennsylvania
Department / School
School of Engineering and Applied Science
Pay Range
$7.25 - $35.00 Hourly Rate
Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.
Equal Opportunity Statement
The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin(including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protectedunder applicable federal, state or local law.
Special Requirements
A background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
University Benefits
Please note that benefit eligibility is determined / based on ACA guidelines.
Instructional Technologist • 3600 Market Street, US