Operations Manager

Mochi Healths mission is to be the discovery layer of healthcare. We are building a platform that makes it easier for patients to find the right providers access the right medications and take control of their health with transparency and trust.

Over the past few years we have experienced rapid growth by combining operational excellence clinical expertise and innovative technology to deliver care that is more human intuitive and effective. From pharmacy pricing transparency and personalized medication management to long-term medical record access and community-based chronic illness support Mochi is creating a new model of care that empowers patients providers and pharmacies alike.

We believe the future of healthcare is personal and we are building the technology to power it. At Mochi Health you will join a team that values inclusivity collaboration and bold thinking and you will have the opportunity to do the most meaningful work of your career.

$120000 - $160000

Full-time / Onsite (5 days / week)

About the Role

Were looking for a driven operationally minded leader to join our Clinical Operations team. As an Operations Manager youll own key workflows lead cross-functional initiatives and ensure our clinical operations run smoothly at scale. Youll work closely with our Clinical Product Care and Data teams to optimize provider support enhance care delivery and drive measurable improvements across the organization. This role requires strong analytical skills operational judgment and the ability to independently move complex projects forward.

What Youll Do

• Own and optimize core clinical workflows identifying friction points and implementing scalable solutions that improve provider and patient experiences.
• Lead cross-functional projects such as process redesigns new program launches and operational improvements that advance Mochis clinical strategy.
• Analyze provider and agent performance data using SQL / Excel to surface insights guide decision-making and inform continuous improvement efforts.
• Serve as a primary liaison for provider escalations ensuring issues are resolved quickly and translating feedback into operational enhancements.
• Develop and maintain SOPs playbooks and training materials to standardize processes and support organizational growth.
• Mentor Operations Associates and support onboarding enabling the team to operate with efficiency and consistency.
• Partner with leadership to shape operational strategy and identify opportunities to improve quality scalability and impact.

Who You Are

Life at Mochi

At Mochi we believe your best work happens when you feel your bestso weve designed an environment that fuels your creativity supports your growth and makes every day exciting.

Daily Meals and Espresso Bar - Breakfast lunch and dinner every weekday. Our on-site barista keeps the espresso and matcha flowing all day

Pre-Tax Commuter Perks - Save on transit and parking through pre-tax commuter benefits

Top-of-Market Compensation - We offer competitive salaries along with generous equity packages so you can share in the success you help create

Profitable and Rapid Growth - Were scaling fast with financial discipline and long-term vision. No VC constraints just sustainable momentum and smart decisions

High-Impact Work - Help shape the future of digital healthcare. Your work here directly improves lives and scales nationwide

World-Class Team - Collaborate with teammates from Tesla SpaceX Citadel Harvard IIT and more. We value excellence humility and empathy in equal measure

Comprehensive Benefits - 401(k) with match generous time off life insurance and high-quality medical dental and vision plans

Mochi Health Membership We cover your monthly subscription fee so you can experience the same care as our patients (medications not included)

Time to Recharge Enjoy unlimited PTO generous company holidays and true flexibility. We trust you to take the time you need to rest reset and thrive

Wellness First From weekly mindfulness sessions to group workouts and fitness perks your physical and mental health are top priority

Team Socials and Community - We make time to connect through regular socials happy hours and spontaneous events. Our stocked kitchen doesnt hurt either

Downtown SF HQ - Our San Francisco office is just steps from BART Muni and great food. Its designed for deep work and casual collaboration

The base salary for this full-time position ranges from $120000 to $160000 in addition to equity and benefits. The salary range listed in each job posting represents the minimum and maximum targets for new hire salaries across all locations. Actual compensation within this range is determined by various factors such as job-related skills experience relevant education or training and location.

#LI-Onsite #LI-AK1

Workplace Policy

Mochi Health is an in-person company based in San Francisco CA. Our team works together in person five days a week to foster collaboration innovation and strong connections. We believe that face-to-face interaction builds a culture of excellence and allows us to deliver the best outcomes for the patients and providers we serve.

For office-based roles the standard schedule is Monday through Friday 9 : 00 a.m. to 7 : 00 p.m. Actual hours may vary depending on business needs and role responsibilities. All employees receive meal and rest breaks in accordance with applicable state and local laws.

For designated remote roles this in-person policy does not apply.

Equal Opportunity

Mochi Health is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran disability status or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment including hiring.

Candidate Privacy Notice

Please review Mochi Healths Candidate Privacy Notice here.

Accommodations

Mochi Health complies with the Americans with Disabilities Act (ADA) as amended by the ADA Amendments Act and all applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law.

If you need any assistance or accommodations due to a disability please contact us at .

Required Experience :

Manager

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 120000 - 160000