HR Generalist

HR Generalist

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI / Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

We are looking for a dynamic and motivated People Experience Generalist who is passionate about delivering exceptional customer service and has a strong attention to detail. In this role, you will serve as a key People Experience (PX) partner to managers and employees across various client locations, providing comprehensive support throughout the employee lifecycle.

From onboarding and day-to-day employee relations to offboarding, you will ensure all PX activities are carried out efficiently and in alignment with company policies and procedures. You'll play a critical role in fostering a positive employee experience while ensuring compliance with relevant regulations and internal standards.

Responsibilities & Tasks

Serve as the primary point of contact for managers and employees regarding general HR inquiries, leveraging strong customer service skills.

Partner with other departments to onboard new hires.

Conduct background checks for new employees and coordinate with the company's background check vendors to ensure timely and accurate completion.

Verify employee eligibility to work in the US by completing Form I-9 and conducting E-Verify checks for all new hires. Reverify expired documentation as needed.

Conduct individualized new hire orientation meetings, helping employees get set up with company systems and tools.

Liaise with other departments or functions (Sales Ops, Payroll, PX Ops, Benefits, etc.) as needed.

Assign and ensure completion of required compliance training.

Provide guidance to management on employee relations issues and terminations including identifying potential risk.

Work closely with manager and other departments on addressing various employee issues that arise.

Maintain compliance with federal, state, and local employment laws and regulations.

Partner and collaborate with Corporate PX Manager to resolve complex issues that may arise.

Maintain confidentiality related to employee information, including employment, performance, conduct, etc.

Support other People Experience (PX) functions as needed.

Assist with issues that may arise during the life cycle of the employee, including post separation.

Perform other duties as assigned.

Experience, Skills and Qualifications Required

Thorough knowledge of US employment-related laws and regulations.

Advanced computer skills, including data entry, data processing, communication tools and payroll / HR software.

Excellent verbal and written communication skills.

Outstanding organizational skills and attention to detail.

Excellent customer service, interpersonal, and conflict resolution skills.

Strong analytical and problem-solving skills.

Excellent time management skills with a proven ability to meet deadlines.

Capability to prioritize tasks.

Ability to act with integrity, professionalism, and confidentiality.

Education and Experience :

A bachelor's degree in Human Resources, Business Administration, or a related field is preferred; alternatively, equivalent relevant experience will be considered.

Requires a minimum of three years of experience with a degree, or 5 to 6 years of HR experience without a degree.

Experience working for a client-based company is a plus.

Compensation

Estimated Pay Range : Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.