Career Student Internship | Front Desk

Fly Kilo Charlie66031, KS, US

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Job Description

Description : Job Summary :

The Front Desk position plays a crucial role in ensuring the efficient and smooth operation of our flight school. Team members are responsible for a range of tasks, from answering customer inquiries and re-scheduling flights to billing reservations and maintaining a welcoming lobby environment. We are looking for individuals who are professional, customer-focused, and detail-oriented to join our team.

Reports to : Director of Student Support

Responsibilities / Duties :

Answering phones and providing exceptional customer service.
Re-scheduling flights as needed due to maintenance or adverse weather conditions.
Greeting and assisting customers with their inquiries and needs.
Efficiently checking in and out flights.
Billing flight reservations accurately and promptly.
Maintaining a clean and organized lobby area.

Requirements :

Skill Requirements for the Position :

Excellent customer service skills with a friendly and welcoming demeanor.

Effective problem-solving abilities to handle flight scheduling changes and customer concerns.

Attention to detail to accurately process billing and check-in procedures.

Time management skills to ensure on-time departures and arrivals.

Strong communication skills to interact with both customers and colleagues.

Education and Experience :

High school diploma or equivalent.

Previous experience in customer service or a related field is preferred.

Ability to work in a fast-paced environment.

Basic computer skills and proficiency in using relevant software.

Availability to work flexible hours, including evenings and weekends.

Physical Requirements :

Ability to stand and walk for extended periods.

Lift and carry up to 25 pounds.

Mobility to move throughout the lobby area and assist customers.

Manual dexterity for operating computer systems and handling paperwork.

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Front Desk • 66031, KS, US