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Uniformed Asset Protection Associate

ScheelsDes Moines, IA, US

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Uniformed Asset Protection Associate

Do you love sports, fitness, fashion, or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training. SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in Americaoffering world-class brands, special attractions, and unmatched customer service.

SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career.

Responsibilities

Asset Protection

Communicate with leadership regarding encounters and investigations
Maintain a professional relationship with local authorities and law enforcement agencies
Assist the undercover asset protection team
Professionally greet customers
Provide 5 star customer service
Assist leadership with cash handling and transfers
Observe customers and associates for potential acts of theft or fraud
Taking appropriate action to prevent theft
Assisting in monitoring store compliance with company policies and procedures relating to theft deterrence, safety, and operational controls, as assigned by the supervisor and / or ASL Team / Store Leader
Maintain a high visible deterrent to crime and positively influence the security incident rate as well as assist with inventory controls

Safety

Help mitigate security risks to provide a safer environment for employees and customers

Assist in customer / employee incidents and emergencies

Assist in emergency store procedures

Welcome all customers, visitors, and vendors professionally and assist them in locating staff within the stores

Issue electric handicapped shopping carts to customers and assist in obtaining wheelchairs and shopping carts

Communicate and properly tag property being brought into the stores including personal property, equipment for service, and firearms

Watch facilities and parking areas on foot. Direct traffic during special events or heavy customer traffic, while enforcing parking regulations

Make regularly scheduled floor and exterior walks to ensure the safety and security of the customers and facility

Complete monthly reports on safe or non-safe practices found on the sales floor or backstocks

First Responder

Retrieve shopping carts from parking areas

React as necessary and assist in handling any situations medical emergencies and inclement weather, etc

Requirements

Customer Service

Genuinely and consistently treat co-workers, customers, and business partners like they are the most important person including eye contact, a smile, and a genuine "Thank you"

Culture

Approach daily tasks, projects, and follow-up communication with energy and a sense of urgency

Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact

Show respect and appreciation for others and Scheels

Arrive to work and meetings 10 minutes early

Team Mentality

Genuine interest and action in helping others before yourself, regardless of recognition or reward

Teach-ability

Consistent eagerness to listen, learn, apply knowledge, and accept critical feedback

Ability to adapt to a changing work environment

Ability to apply concepts of basic math, grammar, punctuation, and spelling

Dress Code

Meets Scheels dress and grooming expectations in support of a professional, clean, and welcoming environment for customers, co-workers, and business partners

Efficiency

Demonstrate pride and ownership of their work while meeting expected deadlines

Education & Experience :

High School Diploma / GED College graduate preferred

Proven track record of strong communication and organization skills

Preference for candidates with prior Loss Prevention (2-3 years)

Currently certified or willing to become certified in CPR and OC (Oleoresin Capsicum aka pepper spray) foam deployment

Schedule

Must be flexible to work assigned schedule between 5 p.m.- 9 : 00 p.m., Friday, 9 : 30 a.m.- 9 : 00 p.m., Saturday, and 10 : 30 a.m.- 6 : 00 p.m., Sunday. Schedule may include varied hours, evenings, weekends, and holidays, must be available minimum of two weekends a month.

Physical Requirements / Lifting Requirements :

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push / pull, lift, talk, and hear with or without reasonable accommodation. Heavy work Exerting up to 100 pounds of force occasionally, and / or up to 50 pounds of force frequently, and / or up to 20 pounds of force constantly to move objects. Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties to minimize the risk of injury.

Benefits :

To see a full list of benefit offerings from Scheels, visit scheels.com / careers.

EQUAL EMPLOYMENT OPPORTUNITY

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and / or expression, genetic information, marital status, status concerning public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Asset Protection Associate • Des Moines, IA, US