Technology Specialist II

At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build high-performing teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires close-knit high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.

Technology Specialist II

Why We Have This Role

At Qualtrics our Technology Consulting Team is the heartbeat of our organization. We are instrumental in ensuring our clients derive maximum value from our products and services from the initial onboarding to training technology setup and systems integration. As trusted advisors we comprehend our clients objectives and provide innovative solutions to address their challenges. Our attentive listening fosters innovation within Qualtrics driving improvements in operations and product enhancements.

The Implementation Team is at the heart of Qualtrics. The initial onboarding experience and solution delivery establishes the client relationship and sets the tone for the partnership. We understand our clients goals and as trusted advisors recommend solutions to the challenges they face. We listen carefully to our clients and advocate for customers internally driving operational improvements and product enhancements.

How Youll Find Success

You will know you are doing a great job when you :

• Successfully onboard our clients and deliver solutions ultimately resulting in high renewal and expansion rates
• Build strong lasting relationships with clients resulting in high client satisfaction and are a creative and analytical technical problem-solver
• Support the Sales team in pursuit of large deals and the Product team to improve product features
• Have outstanding interpersonal skills to juggle multiple priorities and are a superb communicator
• Able to effectively manage a portfolio of projects through ruthless prioritization and proactive communication
• Most importantly you care deeply about our clients and provide them a world-class experience

How Youll Grow

You will be joining a fast-growing highly-motivated team that has a considerable impact on the business and many opportunities to evolve such as the following :

Things Youll Do

What Were Looking For On Your Resume

What You Should Know About This Team

Our Teams Favorite Perks and Benefits

The Qualtrics Hybrid Work Model : Our hybrid work model is elegantly simple : we all gather in the office three days a week; Mondays and Thursdays plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws : Family & Medical Leave Act Equal Opportunity Employment Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and / or to receive other benefits and privileges of employment please let your Qualtrics contact / recruiter know.

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For full-time positions this pay range is for base per year; however base pay offered within this range may vary depending on location job-related knowledge education skills and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical dental vision life and disability 401(k) with match paid time off a wellness reimbursement mental health benefits and an experience bonus. For a detailed look at our benefits visit Qualtrics US Benefits.

Illinois Annual Pay Transparency Range

$66500 $99000 USD

Required Experience :

IC

Key Skills

Computer Hardware,IT Experience,Network Administration,Network Support,LAN,Computer Networking,Computer Skills,Windows,Sharepoint,Teaching,Operating Systems,Leadership Experience

Employment Type : Full Time

Experience : years

Vacancy : 1