Service Desk Technician

A company is looking for a Part Time Service Desk Tech I. Key Responsibilities Diagnoses and troubleshoots end user desktop application issues and provides appropriate solutions Provides timely resolution of problems or escalates issues on behalf of the customer Supports and maintains effective relationships with users while documenting standard operating procedures Required Qualifications Associates degree preferred, or technical training 1-2 years related experience Working knowledge of Windows operating systems and networks is required Experience with multi-platform Windows O / S required Experience using ITSM Ticketing tools preferred