Front Desk Supervisor

Hotel :

Portland Holiday Inn8439 NE Columbia BlvdPortland, OR 97220Front Desk SupervisorFull time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect , Innovation , and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

Front Desk Supervisor

Starting Pay : $21.00 / hour

Must have Open Availability including Weekends and Holidays

We’re seeking a  Front Desk Supervisor  who brings energy, leadership, and a passion for hospitality. You’ll be the face of our hotel, creating memorable experiences for our guests and guiding our front desk team to deliver outstanding service.

What You’ll Do :

Greet and check in guests with warmth and professionalism

Ensure accurate guest information, special requests, and VIP accommodations

Supervise and support front desk agents during shifts

Train new team members to deliver top-tier service

Resolve guest concerns with empathy and effective solutions

Collaborate with Housekeeping and Maintenance to ensure smooth operations

Share local knowledge to enhance the guest experience

What We’re Looking For :

Previous hotel front desk experience is  required

Supervisory experience or training is  preferred

Strong communication skills and a naturally engaging personality

Tech-savvy with the ability to quickly learn hotel systems

Ability to stand for extended periods and work flexible shifts, including weekends and holidays

A genuine desire to make a positive impact on guests and team members

The Holiday Inn Portland Airport is conveniently located near Portland Airport and features 284 guest rooms, 9,000 sq. ft of event space and dining in our Latitude 45 Degrees Restaurant and Lounge. Our culture is built on the core values SPIRIT :   Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork . If these values resonate with you, we’d love to welcome you to our team!

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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