Program Analyst Customer Affairs

215375 - Program Analyst Customer Affairs Industry PRO Region KS-Kansas City Topeka State KS Rate Up to $23.85 DOE Duration 11 months Description Chipton-Ross is seeking a Program Analyst Customer Affairs for a contract opportunity in Topeka, KS.

BASIC QUALIFICATIONS (REQUIRED SKILLS / EXPERIENCE) :

Minimum 2 years of experience working with external stakeholders, preferably in Customer Services, Demonstrated experience in customer interaction with an aptitude for problem-solving and effective communication.

Proven ability to build and retain positive working relationships with stakeholder groups .

Must be flexible and adaptable with assignments, priorities, work hours / shifts and obligations, including a willingness and ability to work extended and non-traditional hours as needed.

Ability to travel locally and statewide in MO and KS to meet job expectations.

Exceptional interpersonal and customer relations skills.

Demonstrates good judgment; achieves successful outcomes.

Solid communication skills – verbal and written; articulate and persuasive communication style.

Professional and approachable demeanor.

Confident and effective with public speaking.

POSITION RESPONSIBILITIES :

Responsibility 1-Manage multiple department programs competently and accurately : Critical Needs Program and Rehousing Program.

Approximately 50% of time spent on average over a one year period.

Oversee and manage the daily workflow of multiple programs, which include tracking and processing paperwork and applications associated with the programs, including CCB updates, customer communication, initiating field activity, records management, and reporting (55%).

Help develop messaging and drive education and participation in the programs from both an external and internal strategic approach (25%).

Provide reporting and track activities of programs on monthly, quarterly and annual basis (20%).

Responsibility 2 - Enhance the customer experience through targeted outreach and education to low-income and elderly customers .

Approximately 50% of time spent on average over a one year period.

Interface with customers with a direct outreach approach to provide options and information about programs and services that will assist with the payment of energy bills. This includes face to face assistance at the KC Connect location. (40%).

Work with Customer Affairs Advisors maintaining activity records, scheduling and collateral materials (30%).

Work with cross-functional teams to identify and implement opportunities to maximize reach to customers (30%).

PREFERRED QUALIFICATIONS (DESIRED SKILLS / EXPERIENCE) :

Working knowledge of Microsoft Office Suite; CCB a plus.

PHYSICAL REQUIREMENTS (if noted by client in their req) :

REQUIRED EDUCATION :

Accredited Bachelor’s degree preferred, concentration in communication or business is desired.

WORK HOURS : Full-Time

Willingness and ability to work extended and non-traditional hours.

Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.