Retail Fraud Specialist I Bilingual EnglishSpanish Tempe, AZ

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers . If you have the required skill set education requirements and experience please click the submit button and follow the next steps. All positions are onsite unless otherwise stated.

Job Description :

At JPMorganChase youll be at the forefront of delivering exceptional customer service where each day presents the same opportunities to make a meaningful difference. Youll engage in creative and exciting work consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine your role remains dynamic and impactful enabling you to build strong relationships and contribute to our business success.

As a Specialist I in Fraud at JPMorganChase you will be the first point of contact for our clients providing exceptional customer service for various financial products. Your role involves handling inbound calls building strong customer relationships and offering innovative solutions to meet client needs. Youll thrive in a fast-paced call center environment leveraging your communication multitasking and results-oriented skills. You will be working within a well-defined framework performing routine tasks and following established procedures with any non-standard issues referred to your supervisor.

Job Responsibilities :

• Manages a high volume of inbound calls (potentially over 100 daily) delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency demonstrating adaptability and resilience
• Excels both independently and collaboratively driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Required Qualifications Capabilities and Skills :

Preferred Qualifications Capabilities and Skills :

Work Schedule :

Candidates must be willing and able to work schedules during our operating hours which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

Required Experience :

IC

Key Skills

Electrical,Academics,Customer Service,Computer Data Entry,Cardiac Surgery,Freight Forwarding

Employment Type : Temp

Experience : years

Vacancy : 1