Instructional Support Technician

Position Summary

The University at Buffalo is seeking an Instructional Support Technician. The Instructional Support Technician provides IT technical support to the school’s instruction, research, and public service missions.

In this position, you will :

• Work as a member of an IT team in a Windows 11, Windows Server, iOS, and Android environment providing technical support.
• Perform a variety of computer-related support tasks and respond to the IT Service Request System.
• Provide support for the school’s desktop refresh and equipment purchase by imaging, deploying, personalizing, and maintaining computers.
• Provide end-user assistance involving analysis, identification of problems or needs, implementing solutions, and required system adaptations.
• Implement and support UB security policies.
• Perform other duties relevant to the area of technical and software support within the school (., tracking the resolution of technical issues, authoring documentation, and identifying processes for continued service improvement).
• Use current IT tools : Microsoft 365, Microsoft Defender Endpoint, Microsoft Teams, Microsoft SCCM, Spirion, Zoom, Cisco VPN, Lansweeper, OneDrive, Box, and additional in-house tools.
• Report to the Director Technology Services.

The nature of the position requires analytical thinking skills and the ability to troubleshoot and resolve problems. Successful candidate will have a strong customer service orientation, with the ability to anticipate customer needs .Effective time management and the ability to prioritize are essential, as multiple technical issues may arise with little or no warning.

The Instructional Support Technician must continually remain proficient instate-of-the-art-technology for relevant computing platforms, operating systems, applications, procedures, and techniques.

Outstanding Benefits Package

Working at UB comes with benefits that exceed salary alone. There are personal rewards including comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal and academic pursuit – all in an effort to support your work-life effectiveness. We support your growth and development through our career coaching and training department and we qualify as a public service loan forgiveness organization. Learn more about the great the University at Buffalo has to offer.

About The University at Buffalo

The University at Buffalo (UB) #ubuffalo is one of America’s leading public research universities and a flagship of the State University of New York system, recognized for our excellence and our impact. UB is a premier, research-intensive public university dedicated to academic excellence. Our research, creative activity and people positively impact the world. Like the city we call home, UB is distinguished by a culture of resilient optimism, resourceful thinking and pragmatic dreaming that enables us to reach others every day. Visit our website to learn more about the .

University at Buffalo is an affirmative action / equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Minimum Qualifications

Preferred Qualifications

SQL language.

Physical Demands

Salary Range $58,000 - $63,000 Additional Salary Information Job Type Full-Time Campus North Campus Posting Alerts Special Instructions Summary Additional Information Is a background check required for this posting? No Background Check Notification