ServiceNow Technical Lead

Description : Job Description

• Develop, configure and customize ServiceNow applications, integrations and services - ITSM, SPM, HAM / SAM, HCM
• Collaborate with customers and stakeholders to translate business requirements into technical solutions
• Identify opportunities to improve business outcomes through automation and advanced ServiceNow capabilities
• Troubleshoot and resolve issues on the ServiceNow Platform as necessary
• Monitor and maintain the ServiceNow Platform, mid-servers and integrations
• Other duties as assigned Qualifications :
• 5+ years of ServiceNow development experience, with 2+ years in an Agile team
• Experience with ServiceNow development tools such as workflow, flow designer, business rules, scripts, and Access Control List (ACL) rules
• Knowledge of Agile development methodologies
• Experience working in a global setting
• Ability to quickly learn new concepts and functionality
• Proven ability to manage multiple projects concurrently, prioritize tasks, and meet deadlines
• Experience with IT Service Management (ITSM), Customer Service Management (CSM), Field Service Management (FSM), Service Catalog, and other ServiceNow modules
• Strong analytical and problem-solving skills, with the ability to effectively communicate technical concepts to non-technical stakeholders
• Excellent written and verbal communication skills, with the ability to collaborate effectively across teams and levels of the organization
• Experience integrating ServiceNow with other platforms
• ServiceNow Certified Application Developer (CAD)
• Experience with ServiceNow Orchestration and Integration Hub
• Knowledge of ITIL framework principles and practices

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