Front End Operation Supervisor

Ensemble Health PartnersCincinnati, OH

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Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the Purpose :

Customer Obsession : Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

Embracing New Ideas : Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

Striving for Excellence : Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity :

CAREER OPPORTUNITY OFFERING :

Bonus Incentives

Paid Certifications

Tuition Reimbursement

Comprehensive Benefits

Career Advancement

This position pays between $47,400 - $81,750 based on experience

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

The Front-End Operation Supervisor is a key leader responsible for overseeing and coordinating all front-end services including patient access, pre-access, BIA, public benefits and technology within the Transformation Pillar. This role demands exceptional organizational and communication skills, a keen eye for detail, and the ability to travel 100% of the time.

Key Responsibilities

Travel : Must be able to travel up to 100% of the time.
Experience : Will have a primary focus on one function of front end but will be trained to cover all areas and expected to rotate across all areas of Front End as needed
Coordination and Registration : Coordinates all registration duties with direct and indirect reporting employees. Ensure registration and pre-registration duties are completed daily and identify any gaps in the system not allowing them to be performed as expected.
Performance Tracking : Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, orders, pending applications and time to initiate notice of admission and other items as necessary. Assists with identifying gaps and developing departmental processes and procedures.
Project Management : Manages assigned projects regarding implementing, tracking, testing and process changes for new technology.
Supervision : Supervises daily activities for assigned area to impact including, registration, centralized Pre-Access staff, who are responsible for selecting accurate medical records for patient safety, scheduling appropriate procedures based on physician orders, providing proper patient instructions, pre-registering patients, obtaining and validating demographic and insurance information, working with insurance companies and / or physician offices to complete insurance authorization requirements to secure payment, and providing excellent customer service.
Data Collection and Interpretation : Collects, interprets, and communicates performance data using various tools and systems, while also using this data to make decisions on how to achieve performance goals.
Collaboration : Works collaboratively with other revenue cycle departments and associates with a special emphasis on Case Management, Patient Access, Financial Counseling, and Physician office staff.
Innovation : Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Monitors workflow and action planning for successful KPI measures. Functions as subject matter expert and staff resource for department policies & procedures, hospital system policies and procedures, and government benefit programs

Qualifications

Bachelor's degree in a related field or equivalent work experience.

Proven experience in a supervisory role within a healthcare setting.

Exceptional organizational and leadership skills.

The ability to travel 100% of the time.

Strong analytical and problem-solving abilities.

Excellent verbal and written communication skills.

Proficiency in using data collection and interpretation tools.

Ability to work collaboratively across departments.

Commitment to continuous improvement and innovation.

Employment Qualifications

Minimum years and type of experience :

2 years' experience interacting with patients regarding hospital financial issues.

Superior customer service skills and ability to communicate with all levels effectively.

Accustomed to substantial computer use and possesses a strong ability to multi-task required.

Other knowledge, skills, and abilities preferred :

4 year / bachelor’s degree preferred.

Minimum Education :

High School Diploma or GED. The combination of post-secondary education and experience will be considered in lieu of degree.

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Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

Innovation

Work-Life Flexibility

Leadership

Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include :

Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.

Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.

Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.

Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact .

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

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Front End Supervisor • Cincinnati, OH