Principal Technical Account Manager

Oracle Technical Account Manager

Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle's products and related implementation services. Maximize the customers' use of Support Services, drive a high degree of satisfaction, referenceability and protect / enhance revenue streams. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers.

Responsibilities include :

• Providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle's products.
• Ensuring overall customer satisfaction with Oracle's products and related implementation services.
• Providing customers with regular assessments on the domains of strategy, process, governance, people and technology accompanied by recommendations for improvement in each area.
• Acting as the primary liaison between Oracle, the customer, and the customer's system integrator if applicable.
• Serving as Oracle's services lead to the customer and providing business process, application functionality, technology, and operational expertise.
• Escalating issues across multiple business units within Oracle and marshalling resources as necessary.
• Providing leadership and expertise in the development of new products / services / processes.
• Building significant long-term relationships with key customer contacts.
• Understanding the customer's industry, as well as its technical and infrastructure environment, and translating it into Oracle solutions.
• Working collaboratively with Sales, the Customer Service Manager, and the customers to determine their needs and identify appropriate solutions.
• Coordinating delivery of Oracle Services.
• Involvement in at least 5 successful customer engagements, focusing on customer service delivery and management.
• Conducting periodic Account Planning and Account Reviews, tracking and communicating status on complex projects including risk identification and mitigation recommendations.
• Executing Project Management principles - managing contract cost, resources and scheduling, scope and risk management.
• Identifying and submitting delivery leads for new opportunities and contract renewals.
• Has detailed knowledge and demonstrated execution of Oracle policies, procedures, reporting, escalation process and delivery tools with complex contracts.
• May take a project lead role.

Location : Remote position for candidates located in the Central or Eastern timezone with a preference for the Northeast.

Disclaimer : Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only.

US : Hiring Range in USD from $36.06 to $85.63 per hour; from : $75,000 to $178,100 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes :

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC4

About Us : As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to the applicable law.