Information Technology Desktop Support

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Leeds Professional Resources provided pay range

This range is provided by Leeds Professional Resources. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$28.00 / hr - $30.00 / hr

Job Summary

We are seeking a dedicated and knowledgeable IT Support professional to join our team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role requires a strong understanding of IT infrastructure, as well as the ability to troubleshoot issues effectively. The IT Support specialist will assist users with various technologies, ensuring seamless operation and optimal performance of IT resources.

Duties

• Provide technical support for Windows and Mac OS operating systems, ensuring user issues are resolved efficiently.
• Troubleshoot and resolve issues related to mobile devices and computer networking.
• Manage IT infrastructure components including DNS and firewalls to maintain secure and reliable operations.
• Utilize Jira for tracking support requests and managing workflow efficiently.
• Assist in the setup, configuration, and maintenance of office technology equipment.
• Document technical procedures and user guides to enhance knowledge sharing within the team.
• Collaborate with other IT staff to identify areas for improvement in processes and systems.
• Conduct training sessions for staff on new technologies or updates.

Qualifications

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Staffing and Recruiting

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