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Senior Software Engineer, Operations

Senior Software Engineer, Operations

SoFiSan Francisco, CA
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The role

We are seeking a Senior Software Engineer to join our team to develop applications to support our front line and back office agents that support our members.  Recent developments and advancements in AI are enabling our team on opportunities to bring AI automation and streamline agent-user interactions.  We are actively seeking a highly skilled and experienced Senior Software Engineer to join our innovative and rapidly growing team.

At SoFi, we are committed to enhancing the member experience, and a pivotal part of this commitment involves the strategic development of robust applications designed to empower our front-line and back-office agents. This team is at the forefront of leveraging cutting-edge technologies to streamline agent workflows and elevate the quality of support our members receive.

The landscape of artificial intelligence has seen unprecedented advancements in recent times, presenting our team with extraordinary opportunities. We are poised to integrate sophisticated AI automation capabilities into our agent-facing tools, fundamentally transforming how our agents interact with and support our members. This includes, but is not limited to, leveraging AI for intelligent routing, automated information retrieval, predictive insights, and context-aware responses, all aimed at fostering more efficient and personalized member interactions.

As a Senior Software Engineer, you will play a critical role in designing, developing, and deploying these next-generation applications. You will be instrumental in developing scalable and resilient solutions that can handle the complexities of AI integration while ensuring a seamless and intuitive user experience for our agents. This position offers a unique chance to contribute to a transformative initiative that will directly impact SoFi's operational efficiency and, most importantly, the satisfaction of our valued members. If you are passionate about building impactful software and thrive in an environment that embraces technological innovation to solve real-world problems, we encourage you to apply.

On our team, you will be in the middle of it all – implementing functionality, architecting our system, squashing bugs, maintaining the health of our code, and continually growing as an engineer. The ideal candidate is both forward-thinking and hands-on, has a strong sense of ownership and drive for delivery. At SoFi, we pride ourselves on the collaboration between Product, Design and Engineering and so you will be involved in the entire product lifecycle, from ideation through building, deploying and continual improvement and evolution.

What you’ll do :

  • Lead the development and testing of system components / services, code and design reviews
  • Participate in shaping the technical architecture of the product
  • Help translate product requirements into user stories and technical solutions
  • Deliver highly available and scalable services in a production environment
  • Mentor other engineers, support the technical culture, and help grow the team
  • Generate ideas for new initiatives and technologies
  • Communicate with project leads, product managers and other software developers

What you’ll need :

  • Bachelor’s Degree, ideally in a technical field, but we understand great engineers come from all sorts of different backgrounds and also consider relevant work experience
  • 4+ years programming experience, ideally on a modern stack
  • Our core stack is React / Java / Kotlin / Spring / PostgreSQL / AWS bedrock, but you don't have to be an expert in any of these. 4+ years Java or Kotlin programming experience and an understanding of relational databases and ORMs suffices
  • You should have 4+ years Java or Kotlin programming experience
  • You should have a strong understanding of relational databases and ORMs
  • You should have worked on a SOA or microservice-based application.
  • Understanding of AI terminologies and LLM usage
  • Willingness to roll up your sleeves, collaborate with others and get stuff done
  • Strong sense of responsibility; driving a project from inception to completion
  • Experience working in a collaborative coding environment (and git specifically), refining designs together, working through code reviews and managing pull requests
  • Mentor junior developers
  • Understanding of operational excellence and its importance. Has experience in various monitoring tools such as DataDog.
  • Expert in programming skills with solid fundamentals.

    • Compensation and Benefits

    The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

    To view all of our comprehensive and competitive benefits, visit our  Benefits at SoFi   page!

    Pay range : $128,000.00 - $240,000.00

    Payment frequency : Annual

    This role is also eligible for a bonus, long term incentives and competitive benefits. More information about our employee benefits can be found in the link above.

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    Senior Software Engineer • San Francisco, CA