Field Quality Manager

Field Quality Manager (FQM)

TechFlow Inc. is seeking a proactive and detail-driven Field Quality Manager to join our team in supporting security equipment throughout the US. In this pivotal role, you'll help drive operational excellence by supporting the implementation of quality standards and continuous process improvements that enhance reliability and customer satisfaction. Reporting to the Senior Field Quality Manager, you'll work hands-on with regional customers and stakeholder personnel to ensure compliance, resolve issues efficiently, and maintain consistent, high-quality performance across field operations.

Work is primarily home-based with up to 75% travel required.

Key Responsibilities

• Acts as a point of contact between the field team, customer representatives, and stakeholders to share updates and resolve routine issues.
• Maintains compliance with contract and quality requirements through documentation reviews and field audits.
• Provides operational support to field teams to assist in meeting performance goals and ensure adherence to regulatory and safety standards.
• Drives continuous improvement efforts by identifying process gaps and suggesting practical solutions to improve efficiency.
• Promotes a culture of quality and safety, ensuring all field teams follow training and compliance requirements.
• Assists field support staff with ticket tracking, customer communication, and issue escalation to help meet service-level goals.
• Monitors field work for preventive and corrective maintenance tasks, ensuring accuracy in scheduling and documentation.
• Collects and reviews data to identify potential issues or trends and assists in preparing reports for management review.
• Uses maintenance tracking systems (EAM / CMMS) to create and update work orders, verify data accuracy, and report discrepancies.
• Assists in updating procedures and documentation to reflect process changes, regulatory updates, or customer requirements.
• Compiles and organizes data from field teams and customer reports to support performance tracking and improvement efforts.
• Communicates regularly with supervisors and team members, sharing updates and helping ensure consistent alignment with project goals.
• Prepares and delivers basic reports and presentations for internal meetings, summarizing performance data and progress updates.
• Participates in meetings with customers, stakeholders, and internal staff to provide updates, take notes, and follow up on assigned action items.
• Demonstrates reliability and focus under pressure, maintaining accuracy while meeting tight deadlines and shifting priorities.
• Maintains organized records and clear communication, supporting accurate documentation and consistent workflow management.
• Identifies opportunities to save costs, streamline tasks, and improve daily operations through teamwork and attention to detail.