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Administrative Supervisor

Administrative Supervisor

Central HealthSoutheast Health and Wellness Center
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Overview

In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for supervising the day-to-day activities of the Central Health's Health and Wellness sites, Central Health administrative staff and on-site building management in cooperation with CommUnityCare staff.

Responsibilities

Essential Duties :

  • Supervise and train volunteer and administrative staff assigned to various Health and Wellness sites.
  • Coordinate staffing levels to ensure proper flow and completion of projects.
  • Oversee the daily activities of the front desk, meeting areas, and the Community Resource Center to ensure department standards are met.
  • Ensure all personnel department policies and procedures are followed.
  • Develop, recommend, and implement changes to administrative processes and procedures as needed. Respond to patient inquiries, complaints and requests for assistance as needed.
  • Secure all signatures necessary for purchasing, facility requests and maintenance, consent forms, release of medical information, and assigned property forms, and invoices for payment of services from contractors.
  • Ensure timely processing of purchases, procurement documents, and contracts / space agreements. Develop facility budget with other team members and with support of Central Health business office team. Maintain statistics (including attendance, participants, and ensure established metrics are being met.
  • Work closely and professionally with CommUnityCare, WIC, and ancillary departments in effort to maintain a teamwork approach.
  • Excel in all functions performed by administrative staff.
  • Relieve staff members during employee sick / vacation time as needed. Cover areas as needed.
  • Perform other duties as assigned.

Knowledge / Skills / Abilities :

  • Ensure that all client issues are resolved in a timely and professional manner.
  • Maintain confidentiality of all information related to clients and adhere to all HIPAA guidelines and regulations.
  • Complete updates on safety through the organization’s computerized education system on an annual basis.
  • Ensure all tasks provided and associated with program services, administrative processes and related duties comply with all regulatory and accreditation standards including The Joint Commission and
  • Central Health Standard Operating Procedures and CommUnityCare Policies and Procedures.
  • Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical managers, clinical support staff, providers, established partners, and business office staff.
  • Interact respectfully and collaboratively with patients and their families, striving to develop favorable relationships with families.
  • Collaborate with all members of the care team in providing customer service and referrals.
  • Ensure all actions, job performance, personal conduct and communications represent Central Health in a highly professional manner at all times.
  • Uphold and ensure compliance and attention to all company policies and procedures as well as the overall mission and values of the organization.
  • Understand meeting procedures to coordinate logistics including scheduling, set-up, and catering, refreshments, and audio-visual equipment
  • Knowledge of insurance verification procedures and medical terminology.
  • Knowledge of cash handling procedures.
  • Ability to successfully direct staff in order to achieve a common goal.

    • Qualifications

    Education :

  • High School Diploma or equivalent required.
  • Associate's Degree preferred.

    • Required Experience :

  • 3 years office or administrative experience. Any combination of related education and experience may be substituted.
  • Experience with tools, technology, and systems typically found within most health care environments (. personal computer skills, spreadsheets, word processing, patient records systems, EMR systems,

    • Preferred Experience :

  • Demonstrated knowledge of insurance verification procedures and medical terminology preferred.
  • Demonstrated knowledge of cash handling procedures preferred.
  • Demonstrated success in directing staff in order to achieve a common goal preferred.
  • Demonstrated experience and familiarity with tools, technology, and systems typically found within most health care environments (. personal computer skills, spreadsheets, word processing, patient records systems, EMR systems, preferred.

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    Administrative Supervisor • Southeast Health and Wellness Center