Bilingual Customer Service Specialist (Spanish)

Customer Service Specialist

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store.

The individual selected for this role will be expected to work at Store #3270, located at : 11850 Route #59, Suite #100 Plainfield, IL 60585. This Store is part of a POD of stores and the candidate for this role will be asked to cover hours in the following stores : Plainfield South Store 3262, Romeoville Store 3424, and Joliet Store 2265. This role is Full Time. Pay starts at $18.75.

Responsibilities include ensuring high levels of customer satisfaction through excellent sales service, assisting customers in person and over the phone by determining needs and presenting appropriate products and services, building productive trust relationships with wholesale and retail customers, processing sales transactions accurately, and following and achieving sales goals on a monthly, quarterly, and yearly basis.

Qualifications include being at least eighteen (18) years of age, legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future, able to read, write, comprehend, and communicate in English and Spanish, having a valid, unrestricted Driver's License, able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, willing to work all scheduled hours, which may include evenings and weekends, and if internal to Sherwin-Williams, having received at least a "meets expectations" (3) rating on your most recent performance appraisal and completed all HR Cloud eLearning courses required for your current position.