Align is seeking to hire a Administrative Assistant for our Sales Team. We seek someone with 1 to 3 years of relevant administrative assistant or sales assistant or sales operations support experience. Qualified candidates must be organized, customer service focused and outgoing. This Sales Assistant will support the Sales Team to provide operational and administrative support, while interfacing with clients regularly to help build rapport. You will assist our team and our clients through each step of the sales process. You will be focused on post-sales support and client retention activities such as client follow up, documentation, helping to resolve outstanding questions, and enhancing the client experience. The Sales Assistant will also be cross trained to help with Pre-Sales support such proposals, quoting tools, contract administration, sub-contract agreements, and sales forecasts. You may be asked to help with sales prospecting and research to identify and create lists of potential clients while maintaining databases of sales. The person we hire will have a career path to grow into a sales role or continue to develop their career in sales operations. The Sales Assistant will learn and understand all the components that go into a sales quote as well as learn our ConnectWise Professional Services Automation system (PSA). This person will report to the Head of Sales
- The Position will be based out of our North Dallas Office
- This is a full-time position offering full benefits, a competitive salary, paid training, and performance-based bonuses
Responsibilities
Help ensure an outstanding client experience and conduct post-sales support for Data Center Solutions clients including hands off and project close out documentationWork with Account Executives to help maintain client relations and assist with client follow upProvide administrative support to the sales team as needed, including scheduling appointments, preparing reports, and maintaining databasesCoordinate and attend client conferences and meetings when appropriateAnswer customer inquiries and resolve customer issues through email, chat, or phone calls with a positive attitude and in a timely and professional mannerProcess customer orders, work with purchasing and ensure accurate and timely shipment of equipmentBecome an SME for our ConnectWise, Professional Services Automation System, to manage customer accounts and records and maintain accurate forecasting, resourcing and revenue trackingMaintaining an accessible system for sales status updates, client documentation and forecastsPerform data entry and maintenance duties in regard to metrics, sales figures and other key dataBe entrepreneurial - learn our business, process and tools and offer suggestions for improvementsCross train and be able to help with coordinating RFP responses and keeping our sales forecast updated, this may include working with pre-sales support to ensure all sales opportunities are tracked properly and the sales funnel is updated with ConnectWise and other sales, quoting or proposal tools.Perform other various administrative tasks for the sales team as neededKey Qualifications
1 to 3 years of Administrative Assistant experience, or a motivated recent college graduate interested in starting a career is sales operationsStrong MS Office experience is a required – able create Customer Facing Documentation, PowerPoint Presentations and Excel SpreadsheetsExcellent written and verbal communication skillsOutgoing with the ability to build effective professional relationshipsAbility to multi-task, prioritize, follow up and stay organized in a fast-paced environmentExperience learning and mastering various systems and tool quickly is importantPreferred Experience (but not required) :
Data Center Industry experience a plus, but not requiredSome enterprise sales support or sale operations experience including maintaining sales forecasts and databases would be a plusConnectWise experience is desired, but not requiredAny experience with proposal generation or pricing tools would be a plusAny marketing experience would be a plusTier 2
