Technical Customer Support Agent - Urgently Hiring!ADP • El Paso, TX, United States
Technical Customer Support Agent - Urgently Hiring!
ADP • El Paso, TX, United States
job_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionSystem administration : Enter and maintain garnishment orders within payroll or Human Resources Information Systems (HRIS). This may also include performing system updates and troubleshooting technical issues within the payroll software. Data management : Handle sensitive employee data with strict confidentiality, ensuring data integrity within the payroll system. Reporting : Prepare and provide detailed reports on garnishment activities for management, auditors, and regulatory agencies. Process improvement : Analyze existing workflows and system capabilities to recommend and implement process improvements. Employee inquiries : Respond to and resolve payroll-related inquiries from employees, including sensitive questions about garnishment deductions. Third-party liaison : Act as a point of contact for courts, state and federal agencies, and creditors, providing timely responses and information. Internal coordination : Collaborate with internal departments, such as Human Resources, Legal, and Accounting, to address issues and ensure correct processing. Knowledge of regulations : A deep understanding of federal and state wage garnishment laws is critical to avoid legal and financial errors. Detail-oriented : Meticulous attention to detail is required to accurately process orders and handle sensitive financial data. Technical proficiency : Experience with payroll software (such as ADP, Paylocity, or Workday), HRIS, and spreadsheet software like Microsoft Excel is necessary. Communication skills : Strong written and verbal communication is essential for interacting with employees and external agencies. Problem-solving : The ability to analyze complex issues and resolve discrepancies effectively is a key skill. Confidentiality : A high degree of integrity and discretion is required when handling sensitive and private employee information Minimum of 2 years in client service Excel proficiency Ability to communicate technical jargon in simple terms
The job role for technical support in wage garnishment, often titled a Technical support Specialist, focuses on troubleshooting and
processing legal wage orders while providing technical support for payroll systems and resolving related issues
- . This position requires a strong understanding of payroll processes, compliance, and effective communication with Clients, ADP internal partners, employees and agencies.
Technical and system support
Qualifications
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Customer Support Agent • El Paso, TX, United States
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