Technical Support Engineer

Job Description

Job Description

At Lanspeed, we have the opportunity to work with the coolest technology and the best people. We’ve been voted one of the best places to work on the Central Coast because of our people and our culture.

We are looking for a Support Engineer to help serve our Lanspeed CONNECT clients, our fastest growing line of business. You will help support 40+ businesses that operate on a variety of different systems, including Azure, Windows, Datto, Sophos, Cisco, MAC and Aruba solutions.

Our engineering team consists of dynamic individuals who are both humble and hungry to learn. We build strong relationships with our clients by treating them with respect and having integrity.

This is where you come in. The Support Engineer truly serves our client base by providing awesome enterprise-level support on the front line of our support team via service tickets, email communication, over the phone and in person. Our clients will look to you as an expert they can trust. You will have tremendous opportunity to expand your skills and knowledge in new areas and technologies.

Other than participating in our weekly on-call rotation and providing rare after-hours support, you won’t be expected to work overtime. We believe that to enjoy our work, we need to work hard and then disconnect to recharge. Does the sound of this excite you so far? If so, please continue reading.

What We’re Looking For :

• Humble and hungry to grow and learn – a desire to pursue excellence at what you do
• At least 3-5 years of experience with enterprise-level technologies (domains, Active Directory, routing, firewalls, etc.)
• Problem solver with the ability to process and resolve issues quickly
• Great communicator with the ability to make complicated situations simple and painless
• Excellent customer service skills – someone who our clients will freely provide positive feedback
• Team player with a coachable mentality
• Excitement to learn about new technologies
• Ability to perform diagnostics on servers / applications / hardware / network systems
• Eagerness to provide first level point of contact by email or phone for all types of service requests
• Willingness to travel by car to client locations to provide in-person support
• Utmost reliability in ensuring network security and protecting confidential data
• Must be able to work with a very diverse group of clients in a non-judgmental manner

Tasks :

Key Performance Indicators (KPI’s) :

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Other Things You Should Know :

Hourly pay $24-$28 / hour

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