Operations Manager

Operations Manager

The Opportunity : At Encore Fire Protection, Operations is the heartbeat of how we deliver life safety every single day. As Operations Manager, you'll lead from the center of our field operations, guiding a decentralized team that keeps our customers protected, our technicians supported, and our business growing.

You'll own the performance of a $20-50M P&L, lead a team of 50-100 employees, and drive measurable results in efficiency, profitability, and service excellence. In a private-equity-backed environment that values precision and pace, this role calls for someone who can both think strategically and execute relentlessly.

This is not a desk job. It's a leadership role for someone who thrives in complexity who can walk a job site, interpret the numbers, coach a manager, and still see the big picture. You'll balance tactical urgency with long-term thinking, ensuring Encore's operations scale with the same grit and integrity that built this company in the first place.

You'll partner across departments - service, sales, finance, and safety - to build consistency, accountability, and performance into every layer of the business. Your leadership will shape not just how work gets done, but how our people grow, how our teams connect, and how our customers experience Encore.

Your Path to Success :

In Your First 90 Days : You'll immerse yourself in Encore's culture and learn what makes our operations tick, from our route-based teams to our decentralized workforce model. You'll build relationships with technicians, managers, and support staff, gaining a full understanding of what drives performance in the field. Expect to get your hands dirty and dive into the details.

Post-90 Days : You'll start taking full ownership of the P&L, applying tight, measurable KPIs to track performance and profitability. You'll identify gaps, implement systems, and lead your team with clarity and consistency. You'll drive a culture of accountability where success is measured, celebrated, and sustained.

Long-term Vision : As your influence grows, you'll design scalable systems and processes that define the future of Encore's operations. You'll build leadership depth within your team, ensuring that the next generation of Encore leaders is ready to take the reins. Your legacy won't just be the results you deliver; it will be the structure, culture, and resilience you leave behind.

Key Responsibilities :

• Oversee day-to-day operations across a $20-50M P&L, driving growth, profitability, and operational excellence.
• Lead and develop a team of 50-100 employees, including field, office, and warehouse staff; ensure strong leadership depth and succession planning.
• Establish, track, and drive KPIs for productivity, safety, service delivery, backlog integrity, cost control, and revenue / margin performance.
• Partner with Finance and Executive Leadership to align budgets, forecasts, and growth objectives across the region or division.
• Implement scalable systems and process improvements that enhance efficiency, technology adoption, and communication across departments.
• Foster a culture of safety, accountability, and collaboration, building strong cross-functional relationships with Sales, HR, Service, and Operations teams.
• Evaluate and manage deficiency sales performance, ensuring adherence to metrics such as close rate, quoting cycle time, and pipeline management.
• Oversee warehouse operations to optimize inventory management, delivery logistics, and support for field teams.
• Lead change initiatives and key projects that strengthen Encore's operational foundation and customer relationships.
• Serve as an escalation point for customer concerns and support the Director in strategic initiatives, financial planning, and department growth.

What Will Make You Stand Out? If you've been in operations long enough, you know the job is more about people and process than anything else. We're not looking for someone to just manage metrics; we're looking for someone who can lead humans, drive performance, and still sleep at night knowing the system works.

You've likely spent 5-10 years in operations or a related field, with at least 5 years of direct management experience. A bachelor's degree (or equivalent practical experience) has given you the foundation, but it's your time in the trenches that's taught you how things really work.

Be ready to show us :

You might come from technical services, construction, logistics, or another field-based industry. You've managed distributed teams, know how to hold people accountable, and aren't afraid to make tough calls when the business demands it.

Your leadership style? Decisive. Measured. Human. You build systems that work, but more importantly, you build teams that win.

Encore Fire Protection is an Equal Opportunity Employer. Encore Fire Protection is an E-Verify Employer. As an EEO / AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.