Consumer Service Advisor - Libertyville, IL (Hybrid)

Consumer Service Advisor - Libertyville, IL (Hybrid)

The Consumer Service Advisor will be responsible for facilitating and building ongoing relationships with consumers. The Consumer Service Advisor will support consumers through phone activity. This position will collaborate with various Secure Start services teams to educate consumers on Hollister ostomy products. The Consumer Service Advisor will be required to deliver superior customer service with every single consumer interaction and meet above-standard consumer service metrics. Hollister Incorporated is operating in a hybrid-working environment with an onsite requirement of 3 days in office at a minimum weekly.

Responsibilities

• Answer and support inbound phone calls from consumers
• Complete all assigned outbound calls and develop long term consumer relationships
• Maintain up to date product, process and systems knowledge to ensure appropriate processes are followed
• Maintain accurate consumer records within current operating system
• Follow processes related to Hollister products and Secure Start services
• Introduce, explain and effectively position Secure Start services
• Coordinate orders between consumers and third party suppliers
• Educate consumers on skin health and educational resources
• Return voicemails and emails in a timely manner
• Actively participate in Quality Coaching with your Supervisor and incorporate feedback into consumer conversations
• Document all necessary quality issues in accordance with the process

Additional Support

Qualifications

Specialized Skills / Technical Knowledge

Desirable but not required

Our Total Rewards package in aggregate is above market and includes competitive pay, paid time off programs, peer-to-peer recognition, health and life insurance, wellness programs and incentives, and generous retirement savings.

About Hollister Incorporated

Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.

EOE Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.