Supervisor, Technical Support

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What To Expect

The Corporate Auto Resolutions (CAR) Supervisor plays a critical leadership role in North America, overseeing a high-performing team responsible for resolving complex, high-touch concerns escalated through executive leadership, legal channels, social media, the Better Business Bureau, and other critical pathways. This leader will drive operational excellence, ensure team accountability, and implement process improvements that elevate both the Tesla customer experience and business efficiency.

As a Corporate Auto Resolution Supervisor, you are expected to lead with clarity, empathy, and agility in a dynamic environment. Youll empower your team to think critically, own outcomes, prevent future escalations and deliver timely resolutions through ambiguity and sensitive situations. This role requires balancing cross-functional collaboration, compliance awareness, agent development, and strategic problem solving

What You'll Do

• Own and continuously improve all aspects of team performance, including coaching, development, and accountability. As well as lead structured 1 : 1s, calibrations, QA reviews, and case audits to ensure accuracy, compliance, and consistent agent execution
• Oversee high-risk and sensitive cases, including legal, regulatory, executive, and Board of Directors escalations
• Monitor resolution timelines, drive queue health, and proactively identify gaps or emerging issues across case types
• Partner cross-functionally with Legal, Sales, Service, Delivery, and Executive Relations to resolve systemic issues and improve end-to-end customer experience
• Champion high-quality documentation, policy adherence, and strong written communication in all customer interactions
• Identify trends, drive operational improvements, and influence internal workflows and knowledge resources
• Foster an inclusive, resilient, and accountable team culture rooted in Teslas mission and commitment to customer advocacy

What You'll Bring

Benefits

Compensation and Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire :

2 medical plan options with $0 payroll deduction

, Tesla

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Motor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and Utilities

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