Customer Success Manager

Job Description

Job Description

Customer Success Manager

Create exceptional customer experiences for next-generation revenue technology

About Revic

Revic is an innovative, seed-stage company transforming how revenue teams operate through advanced AI-driven agents. We're building the future of sales, empowering teams to focus on fewer, better opportunities, accelerating growth through AI-powered insights and precision.

Role Overview

We're seeking an AI-native Customer Success Manager who will be instrumental in scaling our customer experience as we grow from early access to mainstream adoption. This role requires someone who can bridge the gap between cutting-edge AI technology and practical business outcomes, working directly with our leadership team to ensure customer needs influence product evolution and business growth.

Key Responsibilities

Drive Customer Outcomes : Ensure customers achieve measurable results using Revic's collective memory system, focusing on improved account prioritization, research efficiency, and sales velocity

Cross-Functional Collaboration : Partner with the Head of Product to translate customer feedback into actionable product insights, work with growth leadership on expansion strategies and customer advocacy programs, and provide regular strategic reports to the leadership team on customer health and competitive intelligence

Onboarding Excellence : Design and execute seamless onboarding experiences that quickly demonstrate value to move customers from setup to active usage within their first 30 days

Voice of Customer : Serve as an advocate for customer needs across internal teams, systematically collecting and analyzing customer feedback to inform product roadmap decisions

Success Metrics Ownership : Own key customer success metrics including time-to-value, product adoption, and durable usage

AI-Native Process : Create and execute customer success playbooks and customer programs that scale with AI as the customer base grows

Required Qualifications

5+ years in customer success, account management, or sales roles, preferably in B2B SaaS

2+ years working with AI / ML products or enterprise sales technology

Proven track record of managing enterprise accounts with ACV >

Experience working in fast-growing startups (Seed–Series B stage preferred)

Deep understanding of sales processes and revenue operations

Familiarity with CRM systems (Salesforce, HubSpot) and sales engagement platforms

Basic understanding of AI / ML concepts and ability to explain technical features to business users

Proficiency with customer success platforms (Gainsight, ChurnZero, or similar)

Strategic thinking with ability to see the big picture while executing on tactical details

Data-driven approach with comfort using metrics and analytics to drive decisions

Exceptional communication skills with ability to present to leadership roles

Creative problem-solving approach to complex customer challenges

Strong empathy and deep understanding of customer needs with effective advocacy skills

Preferred Qualifications

MBA or equivalent business education

Experience with agentic AI or conversation intelligence platforms

Background in revenue operations or sales enablement

Previous experience at companies like Outreach, SalesLoft, Gong, or similar sales tech vendors

Track record of customer advocacy program development

Why Revic

Executive Exposure : Collaboration with CEO and leadership team

Fast-paced growth : Opportunity to scale processes and build best practices towards company value and industry leadership

Cross-Functional Impact : Influence product, growth, and customer experience

Ground-Floor Opportunity : Fast-paced role in the rapidly growing sales AI market

Competitive base salary : $80,000 - $100,000 (based on experience)

Equity package : Meaningful ownership in a fast-growing company

Standard benefits : Health, dental, vision, 401k

Hybrid flexibility : 3 days in-office (San Francisco), 2 days remote

Cutting-edge technology : Work with the latest AI tools and platforms

Customer-centric culture : Direct impact on customer outcomes and business success

Join us in building the future of revenue. If you're passionate about customer success, excited by cutting-edge technology, and ready to make a significant impact in a fast-growing company, we'd love to hear from you.