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IT Support Agent

IT Support Agent

WheelHouse ITFort Lauderdale, FL, US
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WheelHouse IT, the largest Managed Service Provider in South Florida, is seeking a passionate and driven Support Agent to join our dynamic team.

As the entry-level position on our Support Desk, this role provides the opportunity to get started in the field of IT from the ground up.

Our Support Agents play a critical role as our end users' first point of contact, providing friendly, respectful, and knowledgeable service over the phone or through email.

Requirements :

  • Passionate about technology with basic technical knowledge Comfortable providing phone support to clients Excellent customer service skills Clear written and verbal communication Capable of working a standard M-F work week (and very occasional nights / weekends) Local to the greater Fort Lauderdale area At WheelHouse IT, we offer internal training paths, career planning, and unlimited access to professional training courses to keep our team members up-to-date with the latest tech topics.
  • Our Support Agents will have the opportunity to learn our systems and clients before fully immersing themselves in a technician role.
  • With the right work ethic and initiative, candidates can be fast-tracked to become knowledgeable Support Technicians within three to six months.

Responsibilities :

  • Answer incoming calls from clients Resolve simple or fast tickets Create tickets and route calls to a team of technicians Provide application support (Office / Microsoft 365, QuickBooks, etc.) Configure hardware and install common peripheral devices Provide basic network support – configuration of wireless routers and access points Access client systems via RMM tools Conduct peer-to-peer training and shadowing Manage basic logistics and inventory for enterprise-level clients We offer competitive compensation of $14-$16 per hour, along with benefits such as health, vision, dental insurance, short and long-term disability, life insurance, 401(k) plan with match, and company-sponsored cell phone for personal use.
  • We also have Friday Happy Hours and quarterly major events to promote team bonding.
  • Our headquarters location is in Fort Lauderdale, FL, and while introductory training is provided on-site, employees may have the opportunity to work from home.

    • If you are a student or recent graduate who is passionate about technology and excited to start a career in IT, apply now and we will be in touch within 7 business days.

    Only local candidates need apply.

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    It Support • Fort Lauderdale, FL, US