Lead System Analyst

Greetings from IT Engagements

Role : MS O365 System Engineer (W2 Only, NO H1B)

Location : Mahwah, NJ (NY / NJ / PA only)

Job Description

Position Summary : We are looking for a Lead Systems Analyst to provide expert-level support and strategic oversight for our Microsoft Office 365 suite, including Office applications and collaboration tools. This role will ensure optimal performance, security, and user experience across the enterprise.

Key Responsibilities :

• Serve as the primary technical lead for O365 Office applications (Word, Excel, PowerPoint, Outlook) and integrated services.
• Manage monthly patching cadence cycle for 110,000 devices, from patch deployment Alpha / Beta testing and remediation of unpatched devices across the UPS network desktops, citrix workstations and servers.
• Analyze business requirements and design solutions leveraging O365 capabilities.
• Manage configurations, updates, and integrations for O365 Office applications.
• Provide Tier 3 support for complex O365 Office-related issues and escalations.
• Collaborate with IT teams and business units to optimize workflows and enhance productivity.
• Develop and maintain documentation for O365 Office configurations, policies, and best practices.
• Monitor system performance and ensure compliance with security and governance standards.
• Stay current with Microsoft updates and recommend enhancements to improve user experience.

Qualifications

Preferred Skills

Thank you

vinaya@itengagements.com