People Operations Manager

People Operations Manager

Counterpart is an insurtech platform reimagining management and professional liability for the modern workplace. We believe that when businesses lead with clarity and confidence, they become more resilient, more innovative, and better prepared for what's ahead. That's why we built the first Agentic Insurance system where advanced AI and deep insurance expertise come together to proactively assess, mitigate, and manage risk. Backed by A rated carriers and trusted by brokers nationwide, our platform helps small businesses grow with confidence. Join us in shaping a smarter future, helping businesses Do More With Less Risk.

As our People Operations Manager, you'll play a central role in building the systems, processes, and programs that help our team thrive. This is a highly cross-functional position that supports everything from onboarding and systems management to performance cycles and employee experience programming. You'll work closely with our Head of People to deliver an exceptional, high-impact people function that scales with the company. This is a unique opportunity to shape the foundational culture and operations of a fast-growing, remote-first team.

You will :

• Improve People Systems & Processes
• Manage core workflows : onboarding / offboarding, compensation updates, employee data accuracy
• Identify and streamline manual processes through documentation and automation
• Manage Onboarding
• Run onboarding end-to-end : preboarding, welcome logistics, E-Verify, systems access, and comms
• Coordinate with recruiting and hiring managers to deliver smooth 30 / 60 / 90 plans
• Track and improve onboarding experience across cohorts
• Iterate on Performance & Feedback
• Execute performance cycles : setup, scheduling, reminders, and tracking
• Maintain templates, performance documentation, and historical data
• Partner with the Head of People on engagement surveys and feedback tools
• Administer Benefits & Compliance
• Administer employee benefits, 401(k), leaves, and open enrollment
• Answer employee questions on benefits and time off
• Maintain HR documentation and ensure compliance with legal requirements
• Contribute to Culture & Experience
• Plan and coordinate company and team offsites, Lunch & Learns, and async team events
• Manage employee milestones (birthdays, anniversaries, shoutouts)
• Support culture initiatives via Slack, swag, and internal programming

You have :

Who you'll work with :

What we offer :

Counterpart's Values :