Desktop Support Technician

Job Description :

• Deliver world-class IT support to onsite and remote executives.
• Independently resolve complex, break / fix issues in person or via telephone.
• Perform installations, replacements, upgrades, and other hardware / software related tasks as needed.
• Setup and monitor high-priority executive meetings utilizing collaboration and AV services.
• Provide technical support to Office Services as needed.
• Provide recommendations regarding new technologies to better support all executives, and users.
• Perform regular walkthroughs to provide proactive support to high visible individuals.
• Acts as a resource for IT projects and initiatives in other functional areas as needed
• Receive and respond to incoming support requests in a timely manner including off hours
• Follow set procedures for logging, reporting, and statistically monitoring desktop operations.
• Set reasonable expectations that can be counted on.
• Present the facts transparently to promote collaborative solutions.
• Working technical knowledge of current protocols, operating systems, and standards.
• Strong written and oral communication skills with a focus on executive level support.
• Analytical and problem-solving abilities, with keen attention to detail.
• Self-motivated and directed, with the ability to effectively prioritize and execute.
• Experience working in a team-oriented, collaborative environment.
• Strong customer-service orientation with a focus on customer satisfaction.
• Highest degree of professionalism and integrity.
• Flexibility to be on call during off hours and weekends.
• Ability to research and test new technologies and solutions.
• Time management and organizational skills.