Description
Job Overview :
The Facility Administrator will assist in the facility operations at assigned onsite community to ensure : quality customer service is provided to the client, maintenance of facilities at a maximum level, and oversight of vendors for quality control and adherence to contracts.
Compensation : $23-25 / hour
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.
Job Responsibilities :
Include the following. Other requirements may be assigned.
- Ensure all customer service calls and related work orders are handled in accordance with
established procedures.
Project completion as assigned by Community Manager, Regional Director and / or Board of Directors.Preparation of the monthly reports, as assigned by the Community Manager. (Examples; Violation Report, Work Order Report, Utility Report, etc.).Perform monthly inspection drives of community and follow community Enforcement Policy when implementing compliance with residents.Attend board meetings as required by Community Manager.Prepare Enforcement Hearing Agenda and minutes on a monthly basis (or as needed for meetings).Receive and handle all enforcement related emails and phone calls with residents.Review and monitor community Policies and Guidelines.Ensure homeowner inquiries regarding facility usage are handled in accordance with procedure.Ensure application of all necessary safety procedures and legal compliance.Issuance of resident identification, access cards, resident registration, and ensure appropriatecomputer and paper files are kept.
Coordinate and attend, as requested, designated meetings or functions.Responsible for implementation of the Procedural Manual, and any other duties that may berequired by supervisor.
Work with Community Manager on the event scheduling process, as needed.Schedule events accordingly, as needed.Represent professionalism and FirstService Residential's standards of operations to clients and fellow staff at all times.Conduct walkthroughs of all facilities daily, and to direct responsible vendors / staff for repairs in accordance with budget guidelines and prepare for Community Manager review.Provide input to supervisor for changes in maintenance, repairs, purchases or policies that maybenefit community financially, decrease liability, or enhance homeowner satisfaction.
Assist in the updating of Facility Maintenance manuals.Apply a pro-active approach to all areas of responsibility and strive for continued improvement and excellence throughout.Responsible for completion of applicable punch list items.Attend all company mandatory functions.Comply with company policies and procedures.Handles architectural applications from owners to architect or Architectural Review Committee, whichever applies.Other projects and opportunities as may be deemed needed and appropriate for this position, as assigned by the Community Manager and additional leadership team.Skills & Qualifications :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Is committed to continual learning as evidenced by attendance at seminars, trade shows, training conferences, along with actively participating in learning opportunities presented by LMS.Has a minimum of two years of experience in property management and / or facility maintenance or closely related field.Has customer service experience.Displays strong written and oral communication skills.Must be able to handle multiple tasks.Must be able to work independently and prioritize daily work load.Must possess strong customer service skills.Must be able to handle the deadlines and pressure of the position.Must be proficient with Microsoft Office.Must have the ability to effectively communicate with the Board, vendors and clients, verbally and through written correspondence.Must be resourceful and a creative problem solver.Must be detail oriented.Strong organization skills and time management abilities.Works effectively with co-workers, client, customers and others by sharing ideas in a constructive and positive manner.Addresses problems and issues constructively to find mutually acceptable and practical business solutions.Strong ethical practiceEducation & Experience :
Completion of some college level course work preferred.Physical Requirements & Working Environment :
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Desired work schedule : Monday-Friday 8am-5pmMust be able to lift 25 lbs.Must be able to sit for extended periods of time.Must be able to perform thorough site inspections of facilities on foot.Must have finger dexterity for typing / using a keyboardWork is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and / or chemical fumes, chemicals such as cleaning solvents and grease, machinery and their moving parts and dusthe work environment characteristics are small office conditions at an onsite facilityWork duties may require the ability to stand or walk on hard surfaces for frequent and prolonged periods of timeMust work effectively with co-workers, clients and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; and; respecting the diversity of our workforce in actions, words and deedsOccasional evening and weekend meetings / events may be requiredHours over and above normal office hours may occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needsConsistent and regular attendance is requirementSupervisory Responsibilities :
N / ATools & Equipment Used :
General office equipmentWhat We Offer :
Medical, dental, and vision plans (full time and part time 30+ hours)Part time 20+ hours qualify for dental and vision401K matchTime off including vacation, sick, and company paid holidaysPet insurance availableTuition reimbursementLegal servicesFree emotional wellbeing and daily life assistance support for all associatesDomestic partner coverageHealth savings accountFlexible spending accountAbout Us : FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Disclaimer :
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and / or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
