Business Services Manager

The Business Services Manager plays a strategic leadership role responsible for overseeing and integrating a multidisciplinary team that delivers key business support functions across the organization. This role ensures the coordinated execution of business-critical services including project management, operational excellence, data analytics, and serviceability engineering. The successful candidate will drive business performance by enabling continuous improvement, optimizing service delivery, enhancing system sustainability, and providing strategic insights to senior leadership. This role requires a mix of operational acumen, strategic thinking, and hands-on leadership to ensure that the business services team functions as a high-performing unit aligned with the organization’s goals.

Responsibilities

• Lead, coach, and develop a team comprising the Project Manager, Business Excellence Manager, Business Intelligence Analyst, and Serviceability Engineer.
• Foster a high-performance culture based on collaboration, accountability, innovation, and service excellence.
• Align departmental goals and key initiatives with organizational strategy and corporate objectives.
• Coordinate and manage resource planning, budget oversight, and prioritization of crossfunctional initiatives to optimize business outcomes.
• Supervise project execution through the Project Manager to ensure effective planning, execution, monitoring, and closure of projects within scope, timeline, and budget.
• Monitor project risks, dependencies, and cross-functional impacts, facilitating mitigation plans and escalation protocols where necessary.
• Collaborate with the Business Excellence Manager to deploy continuous improvement initiatives using Lean, Six Sigma, Kaizen, or other proven frameworks, enhancing efficiency and reducing waste across business processes.
• Promote a data-driven culture by supporting the Business Intelligence Manager in the development and maintenance of dashboards, KPIs, and performance metrics to enable informed decision-making.
• Analyze operational trends and provide insights and reports to executive leadership to support strategic planning and performance management.
• Oversee the Serviceability Engineer in implementing and maintaining systems, processes, and standards that enhance the reliability, maintainability, and lifecycle value of assets and infrastructure.
• Support the development of serviceability standards and preventive maintenance strategies that align with operational needs and long-term sustainability goals.
• Ensure that engineering solutions are designed with maintainability in mind, facilitating easy servicing, diagnostics, and minimal downtime.
• Lead regular reviews with direct reports to assess progress, remove obstacles, and promote accountability across all functional areas.
• Act as a liaison between business services and other departments (e.g., IT, Finance, HR, Operations) to ensure clear communication, efficient workflows, and alignment on shared objectives.
• Report regularly to senior management on performance outcomes, strategic risks, opportunities for innovation, and progress against targets.
• Stay informed about industry best practices, technology trends, and regulatory changes that could impact business services or operational effectiveness.

Competencies

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Our Offer

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.